Tele Health Advisor

Job Title: Tele-Health Advisor – Online Pharmacy SalesCompany: AFFORDPILL PVT. LTD.

Department: Tele-Sales / Online Pharmacy

Job Type: Full-Time

Work Mode: Office-Based

About the CompanyAffordpill Pvt. Ltd. is an online medicine platform focused on providing customers with a convenient and affordable medicine purchasing experience. We are looking for experienced Tele-Health Advisors to join our growing team and help customers with medicine orders, prescription-related queries, and order conversion through professional telecalling.

Job DescriptionWe are looking for experienced Tele-Health Advisors with a background in pharmaceutical tele-sales, online pharmacy sales, or medicine order processing. The ideal candidate should have hands-on experience handling customer calls, explaining order-related information, converting enquiries into orders, and generating repeat business.

Candidates with previous experience at Tata 1mg, Truemeds, PharmEasy, Netmeds, or similar online pharmacy companies will be given preference.

1. Roles & ResponsibilitiesOutbound Calling: Call prospective and existing customers to explain Affordpill's online medicine ordering services and encourage order placement.
2. Medicine Sales & Order Conversion: Handle customer enquiries and convert eligible leads into confirmed medicine orders.
3. Customer Relationship Management: Build strong customer relationships through professional communication, follow-ups, and timely assistance.
4. Repeat Orders: Follow up with existing customers for repeat orders and refill reminders, where appropriate and with customer consent.
5. Order Assistance: Help customers understand the ordering process, delivery timelines, payment options, and order status.
6. Prescription Coordination: Guide customers on prescription submission and coordinate with the appropriate pharmacy team for prescription verification and medicine availability.
7. Lead Management: Maintain customer details, call records, follow-up schedules, and sales updates in the company's CRM or designated system.
8. Sales Targets: Achieve daily and monthly calling, conversion, revenue, and customer follow-up targets.
9. Customer Support: Handle basic order-related complaints and coordinate with the concerned departments for resolution.
10. Team Coordination: Work closely with the sales, pharmacy, and operations teams to ensure a smooth customer experience.

• Preferred Candidate ProfileCandidates with prior experience in online pharmacy tele-sales or medicine sales telecalling.
• Previous work experience with Tata 1mg, Truemeds, PharmEasy, Netmeds, or similar online medicine platforms will be strongly preferred.
• Experience in outbound calling, lead conversion, customer retention, and repeat order generation.
• Good Hindi communication skills; basic English communication is an advantage.
• Comfortable working with sales targets, CRM software, and calling systems.
• Customer-focused, confident, persuasive, and professional.
• Candidates with relevant pharmaceutical sales or healthcare telecalling experience are encouraged to apply.
• Key Performance Indicators (KPIs)Number of productive calls per day.
• Lead-to-order conversion rate.
• Sales revenue and confirmed orders.
• Repeat customer order generation.
• Follow-up completion and customer retention.
• Customer feedback and service quality.
• Important RequirementsApplicants must clearly mention their previous company, relevant experience, and online pharmacy tele-sales experience in their resume.
• Preference will be given to candidates who have directly handled medicine-related sales calls for online pharmacy platforms.
• Candidates must follow company procedures for prescription handling, customer data confidentiality, and applicable pharmacy regulations.

Join Affordpill Pvt. Ltd. and become part of a growing online pharmacy business.