Telesales Executive

Job Description – Tele Sales ExecutiveCompany: TripLodge Universe Private Limited

Industry: Travel & Tourism

Job Type: Full-Time | Work From Office

Location: Noida, Uttar Pradesh

Department: Sales / Travel Sales

Position: Tele Sales Executive

About TripLodge UniverseTripLodge Universe Private Limited is a travel company providing Domestic & International Tour Packages, Hotels, Flights, Transportation, Visa Assistance, Travel Insurance, Corporate Travel and customized travel solutions. We are looking for energetic and customer-focused Tele Sales Executives who can turn genuine travel enquiries into happy customers and long-term relationships.

Role & ResponsibilitiesAs a Tele Sales Executive, you will handle incoming and assigned travel leads, understand customers' requirements and assist them throughout the enquiry-to-booking journey.

• Contact customers through calls, WhatsApp and other approved communication channels.
• Handle leads received through IndiaMART, Justdial, website, digital campaigns, social media, referrals and other company sources.
• Understand destination, travel dates, number of travellers, budget, hotel preference and specific requirements.
• Recommend suitable Domestic and International Tour Packages according to customer needs.
• Explain itineraries, hotels, transfers, sightseeing, inclusions, exclusions, payment terms and other package details clearly.
• Prepare/co-ordinate quotations and share them with customers on time.
• Conduct systematic follow-ups with Hot, Warm and Cold leads.
• Convert qualified enquiries into confirmed bookings and achieve assigned sales/revenue targets.
• Handle price objections, competitor comparisons and customer concerns professionally.
• Negotiate within approved company pricing/margin guidelines instead of using unnecessary discounts.
• Upsell/cross-sell relevant services such as hotels, flights, transfers, activities, insurance and other travel services.
• Maintain accurate customer and follow-up records in the company's CRM/Google Sheets/lead management system.
• Update lead stage, quotation status, next follow-up, booking status, payment information, lost reason and remarks.
• Coordinate with Operations, Accounts and other departments after booking confirmation.
• Maintain professional communication before, during and after booking to encourage repeat business and referrals.

Skills RequiredCandidates should have strong Hindi communication skills and workable English, with good listening, persuasion, negotiation, objection-handling and closing ability. They should be comfortable with telephone sales, WhatsApp communication, CRM/lead management, email and basic Excel/Google Sheets.

Basic knowledge of major Indian and international destinations, hotels, flights and tour packages will be preferred. However, freshers with strong communication, confidence, learning ability and genuine sales potential may also apply.

What We Look ForWe are particularly interested in candidates who are target-oriented, disciplined and persistent without being pushy. The ideal candidate should know that successful travel sales is not simply about making more calls—it is about understanding the traveller, building trust, following up at the right time and confidently asking for the booking.

Performance ExpectationsPerformance will be evaluated on the quality and quantity of customer calls, response time, follow-ups completed, quotations generated, lead-to-booking conversion, booking/revenue achievement, CRM discipline, customer handling quality and overall contribution to the sales team.

Experience: Fresher to experienced candidates can apply. Previous experience in Travel Sales, Tour Packages, OTA, Hotel/Flight Sales, Tele Sales, Inside Sales or Holiday Sales will be an advantage.

Education: Graduate preferred; candidates with strong relevant sales capability may also be considered.

Joining: Immediate/early joiners preferred.

To Apply:

📧 info@triplodgeuniverse.com

📞 8954599158 | 9690413556

TripLodge Universe Private Limited

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