Pharma Office Coordinator

We are looking for a smart, confident and well-spoken candidate to join our team as a Pharma Sales & Office Coordinator. The role involves front-office management, pharmaceutical business coordination, order handling and communication with manufacturers, clients and other business partners.

Key Responsibilities:

• Handle incoming calls, enquiries and office walk-ins professionally.
• Coordinate with pharmaceutical manufacturers regarding products, prices, availability and orders.
• Place orders with manufacturers and follow up on order status, dispatch and delivery.
• Receive and coordinate customer/client orders and enquiries.
• Communicate with pharmacies, distributors, doctors, Medical Representatives (MRs) and other business contacts as required.
• Coordinate with transport/logistics personnel regarding shipments and deliveries.
• Maintain basic records of orders, customers, manufacturers and follow-ups using Excel/computer systems.
• Assist with quotations, invoices, purchase orders and other routine documentation.
• Handle day-to-day office coordination and administrative tasks.
• Develop a basic understanding of the company’s pharmaceutical products so that routine queries can be handled confidently.
• Escalate technical or medical queries to the appropriate person when required.

Requirements:

• Graduate preferred.
• Good communication skills in English and Hindi; Punjabi would be an advantage.
• Good telephone etiquette and professional personality.
• Basic computer knowledge, MS Excel and email handling.
• Should be organised, responsible and good at follow-ups.
• Prior pharmaceutical experience is preferred but not mandatory.
• Freshers with good communication skills and a willingness to learn may also apply.

Ideal candidate: Someone who is confident enough to speak with manufacturers, clients and pharmacies, while also being comfortable handling the front desk and everyday office responsibilities.