Telecaller

Job Description – Telecaller, BARKO Sector 11Oct 8, 2026 · @barko

Role snapshotBARKO is hiring a full-time Telecaller to take daily orders, chase payments and keep every customer coming back.

DetailPositionTelecaller (Sales & Order Desk)LocationBARKO The Pet Store, SCO 106, Sector 11, PanchkulaReports toOperations ManagerTypeFull-time, on-siteTimings10:00 AM – 7:00 PM, Monday to SaturdaySalary₹______ per month + monthly incentive on orders and collectionsLanguagesHindi and Punjabi (must), basic EnglishAbout BARKOBARKO The Pet Store is a 3-year-old pet retail, grooming and wholesale distribution business in Panchkula. We run two stores (Sector 11 and Sector 5 MDC) and supply pet shops and clinics across Panchkula, Zirakpur, Dhakoli, Peer Muchalla and Chandimandir.

Role purposeThe Telecaller is the voice of BARKO on the phone. You will book next-day orders from our wholesale parties, remind them about pending payments, win back parties who have stopped ordering, and follow up with retail and grooming customers so no one is missed.

Key responsibilitiesOrder taking (wholesale)

• Call wholesale parties daily from the party list and book next-day orders for all brands BARKO distributes.
• Close all order-taking by 3:00 PM so the next-day load list can be frozen.
• Enter orders accurately and share them with billing; confirm order details with the party on WhatsApp.

Payments and collections

• Make daily payment-reminder calls to parties with dues, as per the outstanding list.
• Record promised payment dates and follow up on them.

Win-back and growth

• Call at least 2 lapsed parties every day and try to restart orders.
• Inform parties about new products, schemes and excess stock offers.

Retail and grooming customers

• Follow up on pending retail orders and repeat purchases (food, litter, medicines).
• Book and confirm grooming appointments and send reminders.
• Call back Meta ad and WhatsApp leads the same day.

Records and coordination

• Keep a daily call log: calls made, orders booked, payments promised, complaints.
• Pass delivery complaints and discrepancies to the Operations Manager the same day.
• Daily routineTimeTask10:00 – 11:00 AMInform route parties that material is out for despatch; call back pending leads11:00 AM – 3:00 PMOrder-taking calls to wholesale parties (hard cut-off 3:00 PM)3:00 – 4:30 PMPayment reminder calls; 2+ lapsed-party win-back calls4:30 – 6:30 PMRetail and grooming follow-ups, appointment confirmations6:30 – 7:00 PMUpdate call log and share daily report with Operations ManagerTargets (KPIs)KPITargetCalls per day80+ connected callsOrder cut-off100% of orders booked by 3:00 PMLapsed parties re-tappedMinimum 2 per dayPayment follow-upsEvery party with dues called as per scheduleOrder entry errorsZeroLead call-backSame day, every leadRequirements12th pass or graduate.
• 0–2 years in telecalling, tele-sales or customer support; freshers with clear, confident speech welcome.
• Fluent Hindi and Punjabi; able to talk politely but firmly about payments.
• Comfortable with WhatsApp, Google Sheets or Excel, and basic billing software (Tally knowledge a plus).
• Organised, punctual and good with follow-ups.
• Love for pets is a bonus.
• Lives in or near Panchkula, Zirakpur or Chandigarh.
• What we offer and how to applyFixed monthly salary plus incentive on orders booked and payments collected.
• Training on our products, brands and order system.
• Staff discount on pet products and grooming.
• Growth path to Sales Coordinator.

Apply: WhatsApp your CV to 8279794343 or walk in at BARKO The Pet Store, SCO 106, Sector 11, Panchkula. Instagram: @barkopanchkula | barkopetstore.com