General Manager

We are looking for an experienced, dynamic, and commercially driven General Manager who can lead our business, inspire our team, and drive growth while maintaining the highest standards of customer experience.

Position SummaryThe General Manager will be responsible for the overall operations, profitability, team leadership, customer satisfaction, and strategic growth of Vida Salon & Spa. This role requires an individual who combines strong business acumen with excellent people management skills and a passion for luxury hospitality.

The successful candidate will ensure operational excellence while achieving sales targets, maintaining service quality, and developing a motivated, high-performing team.

• Key ResponsibilitiesBusiness & Financial ManagementDrive monthly, quarterly, and annual revenue targets.
• Maximise profitability while maintaining premium service standards.
• Monitor budgets, expenses, payroll, inventory, and operational costs.
• Analyse business performance and implement strategies to improve profitability.
• Identify new revenue opportunities through retail sales, memberships, packages, and promotions.

• Operations ManagementOversee the day-to-day operations of the salon and spa.
• Ensure smooth functioning across all departments.
• Maintain exceptional standards of cleanliness, hygiene, maintenance, and presentation.
• Ensure adequate staffing levels and efficient scheduling.
• Resolve operational issues promptly and effectively.

• Team LeadershipRecruit, train, mentor, and develop team members.
• Conduct regular performance reviews and coaching sessions.
• Build a positive, motivated, and accountable work culture.
• Set individual and team performance goals.
• Ensure compliance with company policies and professional standards.

• Customer ExperienceDeliver an exceptional luxury guest experience at every touchpoint.
• Handle guest concerns and service recovery professionally.
• Monitor guest feedback and implement continuous improvements.
• Ensure consistency in service quality across all departments.
• Build long-term client relationships that encourage repeat business.

• Sales & Business DevelopmentLead initiatives to increase client acquisition and retention.
• Work closely with marketing to execute promotional campaigns.
• Monitor conversion rates, memberships, packages, retail sales, and repeat business.
• Develop partnerships and local business opportunities to increase visibility.

• Inventory & Asset ManagementMaintain optimum inventory levels.
• Minimise wastage and product losses.
• Oversee procurement and vendor relationships.
• Ensure all equipment is properly maintained and operational.

• Compliance & QualityEnsure compliance with all health, safety, labour, and regulatory requirements.
• Maintain SOPs across every department.
• Uphold confidentiality of company information, customer data, and business operations.
• Ensure adherence to company policies and ethical standards.

Reporting & AdministrationPrepare regular reports including:

• Sales performance
• Revenue analysis
• Staff productivity
• Customer satisfaction
• Inventory status
• Marketing performance
• Operational KPIs
• Action plans for business improvement

Report directly to the Directors and provide strategic recommendations to improve business performance.

Key Performance Indicators (KPIs)Success in this role will be measured by:

• Achievement of revenue and profitability targets
• Client satisfaction and retention
• Team productivity
• Retail sales growth
• Membership and package sales
• Employee retention and engagement
• Operational efficiency
• Inventory control
• Compliance with SOPs and regulations
• Overall business growth

• Required QualificationsBachelor's degree in Business Administration, Hospitality, Hotel Management, or a related field.
• Minimum 5 years of experience managing a premium salon, spa, wellness centre, hotel spa, luxury retail, or hospitality business.
• Proven experience leading teams of 15+ employees.
• Strong financial and operational management skills.
• Excellent leadership, communication, and problem-solving abilities.
• High proficiency in Microsoft Office and business reporting tools.
• Experience with salon/spa management software is an advantage.

What We're Looking ForThe ideal candidate is:

• Commercially driven
• Results-oriented
• Customer-focused
• Highly organised
• A confident leader
• Hands-on and proactive
• Calm under pressure
• Detail-oriented
• Ethical and trustworthy
• Passionate about luxury customer service

• Compensation & BenefitsCompetitive salary based on experience
• Performance-based incentives
• Career growth opportunities
• Professional development and training
• Supportive and collaborative work environment

If you are passionate about leading people, delivering exceptional guest experiences, and growing a premium salon and spa business, we'd love to hear from you.

Apply today by sending your CV to info@aroaspa.com