Receptionist Cum Telecaller

A Receptionist cum Telecallermanages front-office/reception operations while simultaneously handling incoming and outgoing phone calls for lead generation, customer support, or appointment scheduling

1. Reception & Front Office Duties

• Visitor Management: Greet, welcome, and assist walk-in guests, clients, parents, or patients professionally.
• Direction & Coordination: Guide visitors to the appropriate department, staff member, or counseling room.
• Front Desk Upkeep: Keep the reception area, lobby, and visitor registers clean, organized, and stocked with necessary materials.
• Mail & Deliveries: Receive, sort, and distribute incoming letters, couriers, and packages.
• Administrative Support: Assist with basic office tasks, meeting room bookings, and coordination with internal teams or faculty.

2. Call Handling (Outbound)

• Outbound Telecalling: Make outbound calls to prospective clients, leads, or existing customers from provided databases or CRM systems.
• Inquiry Conversion: Explain products, services, courses, fee structures, or appointment details, and work to convert leads into walk-ins or sales.
• Follow-ups: Conduct regular follow-up calls with past inquiries, pending leads, or scheduled appointments.