Telecaller

Job Title: Remote Telecaller Organization: Jigyasa Samaj Kalyan Kendra Location: Work from Home (Remote) Job Type: Full-time / Contractual

About the Role Jigyasa Samaj Kalyan Kendra is seeking motivated and fluent Hindi-speaking Telecallers to join our remote team. In this role, you will be the first point of contact for our educational and skill development initiatives, responsible for reaching out to students, explaining our programs, and guiding them through the enrollment or internship process.

Key Responsibilities

• Make outbound calls to prospective students and candidates to explain skill development programs and initiatives.
• Answer inbound inquiries and effectively resolve candidate doubts or issues with strong problem-solving skills.
• Maintain accurate, up-to-date records of all calls, follow-ups, and candidate information using basic software or spreadsheets.
• Achieve daily/weekly call volume and enrollment/lead targets.
• Maintain a polite, professional, and persuasive tone at all times.

Mandatory Infrastructure Requirements

• Quiet Workspace: Must have a dedicated, noise-free environment at home to conduct professional calls without background disturbances.
• Hardware: Must own a reliable Laptop/PC and a functioning Smartphone.
• Connectivity: Must have a stable, high-speed internet connection (Wi-Fi or reliable mobile data).
• Communication Line: Must arrange a new, dedicated SIM card to be used strictly for official organizational calling.

Skills & Qualifications

• Language: Impeccable communication skills with native-level fluency in Hindi.
• Problem-Solving: Ability to think on your feet, handle objections gracefully, and provide immediate solutions to caller queries.
• Technical Literacy: Basic computer skills, including the ability to type, navigate web browsers, and manage data on a laptop while speaking on the phone.
• Temperament: Highly patient, empathetic, and driven by targets and outcomes.
• Experience: Prior experience in telecalling, customer support, or student counseling is highly preferred but not strictly required for fast learners.