Field Sales Executive

Key ResponsibilitiesMerchant Relationship Management

• Manage an assigned portfolio of approximately 200–300 merchant IDs (MIDs), subject to merchant density and travel feasibility.
• Build regular engagement with merchants and understand their business needs, payment experience and transaction-related challenges.
• Plan field visits using merchant priority lists and the information available in NetOne.

Merchant Activation & Transaction Growth

• Monitor merchant activity and TPV (Total Payment Value) trends using available system data.
• Prioritise inactive, declining and D-cohort/Red merchants for recovery and reactivation.
• Work to improve transaction activity, merchant retention and movement across A/B/C/D merchant health cohorts.

Issue Resolution & Merchant Support

• Identify and address merchant concerns relating to payment acceptance, devices and operational issues.
• Coordinate with relevant support teams for unresolved issues and ensure timely follow-up.
• Record issue status, resolution and any further action required.

VAS Opportunities & Adoption

• Identify suitable merchants for Soundpod and Goldie opportunities.
• Explain relevant product benefits, generate interest and follow through on conversion and adoption.
• Update opportunity status and outcomes in NetOne.

Field Execution & NetOne Reporting

• Execute planned merchant visits and ensure each interaction has a documented outcome.
• Update visit history, merchant observations, issues, opportunities, next action and revisit date in NetOne.
• Maintain accurate records and follow the agreed operating cadence and review process.
• Key Performance Indicators (KPIs)Merchant coverage and unique merchants visited.
• Field productivity and repeat merchant interactions.
• Improvement in TPV, transaction activity and active merchant rate.
• Reduction in inactive merchants and improvement in merchant health cohorts.
• Issue follow-up and resolution.
• Soundpod and Goldie opportunities, sales/adoption and activity.
• Timely and accurate NetOne updates and next-action tracking.

Note: Specific numeric targets and incentive slabs will be communicated by the business team.