Receptionist / Front Office Executive

Job Summary- Hotel Sidh Vedantha is looking for a professional, well-groomed, and customer-oriented Front Office Executive to manage front desk operations, ensure a smooth check-in and check-out experience, handle guest inquiries, and maintain high standards of hospitality and guest satisfaction.

• Key Responsibilities Welcome guests warmly and provide a professional and friendly first impression.
• Handle guest check-in, check-out, room allocation, and reservation procedures.
• Manage walk-in, online, and telephone reservations efficiently.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with Housekeeping, F&B, Maintenance, Accounts, and other departments to ensure smooth hotel operations.
• Maintain accurate guest records, registration forms, billing, and payment details.
• Handle cash, UPI, credit card, and other payment transactions accurately.
• Ensure proper shift handover and maintain daily front office reports.
• Promote hotel facilities, room upgrades, food services, and other available services to guests.
• Monitor room status, occupancy, arrivals, departures, and VIP guest requirements.
• Maintain guest confidentiality and follow hotel policies, SOPs, and service standards.
• Assist in resolving guest complaints and ensure timely follow-up for guest satisfaction.
• Skills & Qualifications Graduate or Diploma in Hotel Management, Hospitality, or a related field preferred.
• 1–3 years of experience in Front Office operations in a hotel.
• Good communication skills in English and Hindi.
• Knowledge of hotel PMS, POS, MS Office, and reservation systems.
• Strong customer service, problem-solving, and interpersonal skills.
• Professional appearance, positive attitude, and a guest-focused approach.
• Ability to work in shifts, including weekends and holidays.
• Good coordination, time management, and multitasking abilities.
• Key Performance Indicators (KPIs)Guest satisfaction and positive guest feedback.
• Smooth and timely check-in and check-out processes.
• Accuracy in billing, cash handling, and guest records.
• Effective complaint resolution and follow-up.
• Reservation accuracy and room occupancy coordination.
• Compliance with hotel SOPs and service standards.
• Position Details Position: Front Office Executive
• Department: Front Office
• Location: Hotel Sidh Vedantha, Ram Krishna Nagar, Patna
• Employment Type: Full-Time
• Reporting To: Front Office Manager / Front Office In-Charge
• Salary: As per experience and hotel standards

Ideal Candidate: A friendly, responsible, and service-oriented professional who can handle front desk operations independently, work effectively with other departments, and create a memorable guest experience.