Chat Support Executive

DB ARTWORKS is a professional photography company since 2015 specialising in wedding, maternity, newborn and baby photography. We are looking for a responsible, proactive and well-spoken Chat Support Executive to manage client communication and ensure a smooth customer experience.

Key Responsibilities

1. Handle incoming enquiries through WhatsApp, Instagram, Facebook and other communication channels.
2. Respond to client queries regarding photography packages, pricing, offers, availability and services.
3. Share package details, photographs, studio information and relevant promotional material with prospective clients.
4. Follow up with potential clients and convert enquiries into confirmed bookings.
5. Maintain proper records of enquiries, follow-ups and booking status in the CRM or company system.
6. Coordinate with the sales and studio teams regarding client requirements and shoot schedules.
7. Handle existing client queries professionally and escalate complaints or complex issues to the concerned department.
8. Ensure timely responses to all incoming messages without leaving enquiries unattended.
9. Maintain a polite, professional and customer-friendly communication style.

Skills & Qualifications

• Excellent written communication skills in English, Hindi and Marathi.
• Good typing speed with accuracy.
• Basic computer knowledge and familiarity with WhatsApp Web, Instagram and Google Sheets.
• Ability to multitask and handle multiple customer conversations simultaneously.
• Good convincing and client-handling skills.
• Patience, ownership and a positive attitude.
• Previous experience in chat support, customer service, telecalling or sales will be preferred.

Performance Expectations (KPIs)

• Timely response to incoming enquiries.
• Quality and accuracy of communication.
• Consistent follow-ups with prospective clients.
• Enquiry-to-booking conversion rate.
• Proper maintenance of client enquiry records.
• Customer satisfaction and professional conduct.

What We Offer

• Full-time employment.
• Professional and growth-oriented work environment.
• Opportunity to grow within the client relations and sales department.
• Salary based on experience and communication skills.