Store Sales & Operation Executive

Key Responsibilities

1. Customer Handling & Sales

• Welcome customers and understand their requirements.
• Explain product features, benefits, ingredients and usage.
• Recommend suitable products based on customer needs.
• Handle customer queries and provide a good shopping experience.
• Generate bills and assist customers during checkout.
• Encourage cross-selling and upselling of relevant products.
• Build customer relationships and encourage repeat purchases.

2. Store Display & Merchandising

• Maintain attractive and organised product displays.
• Ensure products are properly arranged category-wise.
• Monitor product labels, pricing and display tags.
• Ensure shelves are adequately stocked.
• Check product expiry dates and follow FIFO/FEFO practices.
• Maintain the overall visual presentation of the store.

3. Inventory Management

• Receive and verify incoming materials against invoices or delivery challans.
• Assist in unloading and arranging incoming stock.
• Check product quantity, packaging condition and quality at the time of receipt.
• Update stock inward and outward records in the ERP/POS system.
• Monitor stock levels and inform the manager about low-stock products.
• Identify damaged, leaking, expired or near-expiry products.
• Conduct regular physical stock verification.

4. Store Maintenance & Housekeeping

• Maintain cleanliness and hygiene throughout the store.
• Clean shelves, display racks, counters and product areas.
• Ensure products are properly arranged after customer interactions.
• Keep the store entrance, billing counter and storage area organised.
• Follow daily opening and closing cleaning routines.

5. Daily Store Operations

• Assist with store opening and closing activities.
• Ensure products are available for sale.
• Coordinate with the inventory and purchase teams for stock requirements.
• Assist in packing customer orders.
• Support promotional displays and seasonal product arrangements.
• Report operational issues, customer complaints and stock discrepancies to the manager.