Automobile 2 Wheeler Workshop Manager

About the RoleWe are seeking a results-driven, customer-focused Two-Wheeler Workshop Manager to lead our service center operations. You will be responsible for overseeing daily workshop activities, managing a team of technicians and service advisors, ensuring high-quality repairs and timely vehicle delivery, and driving workshop profitability and customer satisfaction.

• Key ResponsibilitiesWorkshop Operations & Workflow Management
• 
  
• Oversee end-to-end daily service operations, including vehicle intake, job card allocation, bay management, quality inspection, and on-time delivery.
• Monitor technician productivity, bay utilization, and turnaround times (TAT) to maximize workshop efficiency.
• Ensure strict adherence to OEM (Original Equipment Manufacturer) service standards, diagnostic protocols, and safety regulations.
• Team Leadership & Training
• 
  
• Lead, mentor, and schedule a team of service advisors, floor supervisors, mechanics, electricians, and helpers.
• Identify skill gaps and coordinate regular technical and soft-skills training to keep technicians updated on the latest BS6, fuel-injected, and EV (Electric Vehicle) technologies.
• Conduct daily morning huddles to review targets, pending vehicles, and customer feedback.
• Customer Satisfaction & Escalation Handling
• 
  
• Ensure a seamless, transparent customer experience from service booking to post-service follow-up.
• Handle complex customer complaints, repeat repair issues, and billing disputes promptly and professionally.
• Maintain high Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) ratings.
• Inventory, Spare Parts & Equipment Control
• 
  
• Coordinate closely with the Spare Parts Manager to ensure optimal stock availability and minimize vehicle downtime due to part shortages.
• Oversee the maintenance, calibration, and proper usage of workshop tools, hydraulic lifts, diagnostic scanners, and safety gear.
• Monitor warranty claims, scrap management, and oil/consumable usage to prevent pilferage or wastage.
• Financial & Reporting Accountability
• 
  
• Achieve monthly revenue targets across paid services, free services, spare parts sales, Annual Maintenance Contracts (AMCs), and value-added services (VAS).
• Track key performance indicators (KPIs) including daily vehicle inflow, repeat job percentage, technician efficiency, and workshop profitability.
• Prepare and submit daily, weekly, and monthly operational reports to senior management.
• Qualifications & SkillsEducation: Diploma or Bachelor’s degree in Automobile Engineering, Mechanical Engineering, or a related field (experienced candidates with strong technical backgrounds will also be considered).
• Experience: 4+ years in two-wheeler service operations, with proven experience managing a multi-bay dealership or authorized service center.
• Technical Knowledge: Strong understanding of modern two-wheeler mechanics, diagnostics, BS6 systems, and electric two-wheelers (EVs).
• Software Proficiency: Hands-on experience with Dealer Management Systems (DMS), billing software, and MS Excel.
• Core Competencies: Strong leadership, conflict resolution, time management, and customer-handling abilities. Valid two-wheeler driving license is mandatory.
• What We OfferCompetitive base salary + performance-based monthly incentives
• Health insurance and statutory benefits (PF/ESIC)
• Ongoing OEM technical certification and career growth opportunities