Pharmacist

About the Role:

We run a neighbourhood pharmacy in Prayagraj that is expanding from a pure counter business into counter + home delivery, run on our own store management system. This role combines two jobs into one. You are the registered pharmacist named on our drug licence — responsible for dispensing, prescription verification and statutory records. You also run the shop: stock, purchase, billing, deliveries and the team. We are looking for a pharmacist who wants to run a business, not only stand behind a counter.

This is a hands-on floor role. You will be present on the shop floor during operating hours.

Job Responsibilities:

• Dispense medicines personally or under your direct supervision.
• Verify prescriptions before dispensing; dispense Schedule H and H1 drugs only against a valid prescription from a registered medical practitioner
• Maintain the Schedule H1 register and all other statutory registers accurately and up to date
• Counsel customers on dosage, timing, storage, common side effects and interactions
• Suggest generic or brand substitutes by salt and strength where appropriate, using your professional judgement
• Screen home-delivery and orders before they are dispatched
• Maintain cold-chain and general storage conditions; check temperature
• Conduct Regular Audits for damaged or expired stock
• Store operations responsibilities

Inventory

• Maintain stock accuracy through daily cycle counts, rack discipline, and batch/expiry tracking
• Run near-expiry and dead-stock reviews; coordinate distributor returns before value is lost
• Keep fast-moving SKUs always available and own the reorder list

Purchase

• Raise purchase orders against reorder levels and the customer request book
• Receive goods against invoice — verify quantity, batch, expiry, rate, scheme and MRP before entry
• Enter GST purchase bills in the system (or verify scanned entries) the same day goods arrive
• Negotiate rates, schemes and credit terms with distributors

Billing and counter

• Ensure every sale is billed in the system with correct GST, batch and expiry — no off-system sales
• Supervise counter staff during peak hours; handle escalations, returns and credit notes
• Own daily cash reconciliation and handover

Delivery operations

• Assign and track delivery orders to riders through the staff app
• Own delivery TAT, order accuracy and rider attendance
• Resolve failed, delayed or wrong-item deliveries the same day

Customer requests and retention

• Maintain the customer request book for items asked for but unavailable; close the daily open list with callbacks once stock arrives
• Build repeat business with chronic-medication customers through timely refill reminders

Team

• Roster, supervise and train counter staff and delivery riders
• Enforce SOPs for dispensing, billing, stock handling and customer interaction
• What success looks like (first 6 months)
• Statutory registers complete and inspection-ready at any time, with zero dispensing violations
• Stock accuracy above 98% between system and physical count
• Near-expiry write-off value reduced month on month
• Zero unbilled sales
• Purchase bills entered within 3 hours of receipt
• Delivery TAT within the promised window on 95%+ of orders
• Daily customer requests closed with a callback within 12 hours

Requirements

D.Pharm or B.Pharm with a valid, current registration with the Uttar Pradesh State Pharmacy Council (mandatory — this role is named on our drug licence)

3+ years in a retail pharmacy, with at least 1 year supervising staff or independently running a counter

Strong working knowledge of medicine categories, salts and substitutes, batches, expiry, schemes and MRP-based pricing

Comfortable with billing/inventory software and a smartphone-based app; basic Excel

Fluent Hindi and functional English; accurate reading of prescriptions

Based in or willing to relocate to Prayagraj

Honest with cash and stock — this role carries daily custody of both

Preferred

• Experience in a pharmacy chain, hospital pharmacy or online/home-delivery pharmacy operation
• Prior experience handling distributor negotiations and returns
• Experience facing a drug inspection or license renewal
• Basic understanding of chronic-care categories (diabetes, cardiac, respiratory) and the refill cycle
• Working hours : Shop hours, 6 days a week, with rotational shifts and coverage on Sundays and festivals. Peak-season and emergency availability expected.