Customer Service Executive

JOB DESCRIPTION – CUSTOMER SUPPORT & SERVICE EXECUTIVE

Company: SmartyD

Location: Hadapsar, Pune

Job Type: Full-Time (Work From Office)

Working Days: Monday to Saturday

Working Hours: 10:00 AM – 7:00 PM

Salary: ₹15,000 per month

Experience: Fresher to 6 Months

JOB OVERVIEW

SmartyD is looking for a proactive, responsible, and customer-focused Customer Support & Service Executive to handle customer queries, understand their requirements, resolve issues, and build strong professional relationships with clients. The candidate should have excellent communication skills and a problem-solving approach to ensure customer satisfaction.

KEY RESPONSIBILITIES

• Handle customer queries through calls, WhatsApp, and other communication channels.
• Understand customer requirements, queries, and concerns and provide timely and effective resolutions.
• Build strong, professional, and long-term relationships with clients through clear communication, regular follow-ups, and excellent customer service.
• Provide product and service-related information and guidance to customers.
• Resolve customer complaints professionally and ensure customer satisfaction.
• Coordinate with the technical and sales teams to resolve customer issues.
• Assist customers with onboarding and provide basic product and service guidance.
• Maintain customer records and update query status.
• Follow up with customers to ensure their issues are resolved and they receive proper assistance.
• Ensure a positive customer experience through consistent support and professional communication.
• REQUIRED SKILLSGood verbal and written communication skills.
• Strong customer relationship management skills.
• Good problem-solving and listening abilities.
• Basic computer knowledge and familiarity with MS Office.
• Ability to understand customer requirements and handle queries professionally.
• Good coordination and follow-up skills.
• Ability to manage multiple customer queries efficiently.
• Basic English and Hindi communication skills.
• Marathi communication will be an added advantage.

ELIGIBILITY

• Freshers can apply.
• Candidates with up to 6 months of customer support experience are preferred.
• Immediate joiners will be preferred.
• Candidates should have a positive attitude, patience, and a customer-first approach.

APPLY NOW

Interested candidates can share their updated resume.

Website: www.mysmartyd.com

Contact: +91 80072 51769

Email: pradnya.hr.smartyd@gmail.com

LinkedIn: https://www.linkedin.com/company/smartyd/