Delivery Person

1. Delivery Planning

• Receive daily delivery schedule from the office.
• Check customer name, address, contact person, PO, invoice and delivery instructions.
• Plan the route with the driver to minimize unnecessary travel and time.
• Confirm appointments before leaving wherever required.

2. Loading & Material Verification

• Verify all material against the invoice/dispatch list before loading.
• Check quantity, product, pack size and condition of goods.
• Ensure material is properly loaded and secured.
• Take responsibility for preventing shortages, damage or wrong deliveries.

3. Delivery Execution

• Travel with the company driver and coordinate the complete delivery.
• Ensure material reaches the correct customer/location.
• Coordinate with the customer's stores/purchase/security team.
• Ensure unloading is completed properly.
• Follow customer-specific delivery procedures.

4. Documentation & POD

• Carry required documents:
• Invoice
• PO
• E-way Bill, wherever applicable
• Appointment copy
• Delivery challan
• Other customer-specific documents
• Obtain signed/stamped POD or digital confirmation.
• Ensure POD clearly mentions date, quantity and receiver details.
• Submit POD to office on the same day.

5. Customer Coordination

• Maintain professional communication with customers.
• Inform office immediately about:
• Customer refusal
• Shortage
• Damaged material
• Wrong PO
• Appointment issues
• Waiting time
• Delivery delays
• Do not leave material at a customer without proper authorization.

6. Collection / Payment Coordination

If applicable:

• Collect cheques, cash or payment documents as instructed.
• Collect outstanding documents from customers.
• Hand over collections to the office/accounts department on the same day.
• Never retain customer collections unnecessarily.

7. Vehicle & Driver Coordination

The Delivery Executive should coordinate with the driver regarding:

• Daily route
• Delivery sequence
• Vehicle loading
• Parking/access requirements
• Fuel and basic vehicle issues
• Delivery timing

The driver should primarily be responsible for safe driving and vehicle operation, while the Delivery Executive owns the delivery process.

8. Return Material

• Check returned material against the return instructions.
• Obtain proper return documentation.
• Ensure returned goods are safely loaded.
• Inform the office about the reason for return.
• Submit returned material to the designated warehouse/person.

9. Daily Reporting

At the end of every day, submit:

• Deliveries completed
• Deliveries pending
• Failed deliveries and reasons
• POD status
• Collections received
• Returns received
• Customer complaints/issues
• KM travelled
• Vehicle issues
• Any unusual expenses