Automotive Service Advisor

Job Summary:

As a Bodyshop Service Advisor at Brotomotiv, you will be the primary point of contact for customers visiting our workshops. You will be responsible for understanding customer needs, explaining available services, creating and managing job cards, coordinating with workshop teams, and ensuring quality delivery of work. Your role is key to enhancing customer satisfaction and ensuring a smooth workflow in the workshop.

Key Responsibilities:

●      Customer Interaction & Consultation:

o  Greet and assist customers professionally as they arrive at the workshop.

o  Understand and record customer concerns and vehicle service requirements.

o  Provide service recommendations based on vehicle condition, customer needs, and available solutions.

●      Service Sales & Upselling:

o  Explain the features and benefits of Brotomotiv’s detailing and bodyshop services, including PPF, ceramic coating, dent-paint packages, etc.

o  Offer value-added services and upsell packages where applicable to increase revenue and customer satisfaction.

●      Job Card Management:

o  Accurately prepare and manage job cards for every service vehicle.

o  Clearly list customer complaints, recommended jobs, selected services, and delivery timelines.

o  Assign jobs to relevant departments (dent, paint, detailers, etc.) and track job progress.

●      Workshop Coordination:

o  Follow up with technicians to ensure work is done as per job card.

o  Ensure quality checks are done before vehicle delivery.

o  Notify customers of any delays, cost revisions, or additional work needed with proper approvals.

●      Customer Experience Management:

o  Keep customers informed about job status, estimated costs, and delivery timelines.

o  Handle complaints or concerns promptly and escalate when needed.

o  Ensure vehicle handover is smooth, clean, and accompanied with proper explanation of the work done.

●      Administrative & Reporting Duties:

o  Maintain daily reports of incoming jobs, pending work, and completed services.

o  Coordinate with inventory and parts departments to ensure parts availability.

o  Support the billing team by verifying job completion before invoice generation.

Requirements:

●      Education:

Diploma/Graduate in Automobile Engineering, Mechanical Engineering, or any relevant field.

Certification in Automotive Service Advisory is a plus.

●      Experience:

Minimum 1-3 years of experience in a service advisor role at an automotive service center or detailing studio. Freshers with high enthusiasm and customer-facing skills may also apply.

●      Skills:

o  Excellent communication and interpersonal skills.

o  Strong understanding of automotive services, bodyshop, and detailing work.

o  Customer-first approach and problem-solving attitude.

o  Familiarity with service CRM software or job card systems is preferred.

o  Ability to multitask and coordinate with various departments.