Back Office Executive

Company Overview:

Indian Drivers (ID Car Drivers Pvt Ltd) is a leading provider of professional driver services in the Indian market. We are currently seeking a dynamic individual to join our team as a Back Office Executive/Receptionist. This position plays a crucial role in ensuring seamless communication with our clients and providing excellent customer service.

Job Overview:

As a Back Office Executive at Indian Drivers, you will be the first point of contact for our clients and visitors. You will be responsible for handling incoming calls, addressing inquiries, managing customer complaints, and providing administrative support to ensure the smooth operation of our office.

Responsibilities:

1.      Respond promptly and professionally to incoming calls, providing information and assistance as required.

2.      Determine the purpose of each call and gather relevant information before transferring or addressing inquiries.

3.      Manage and resolve customer complaints in a professional and timely manner, ensuring customer satisfaction.

4.      Analyze client issues to determine root causes and identify potential solutions or escalations.

5.      Greet and assist visitors in a courteous and welcoming manner, directing them to the appropriate person or department.

6.      Maintain a neat and organized reception area, ensuring it reflects a professional image of the company.

7.      Assist with administrative tasks such as sorting and distributing mail, coordinating appointments, and managing office supplies.

Qualification:

1.      Undergraduate/Graduate degree preferred.

2.      Effective written and verbal communication skills

3.       0-1 years of experience in a similar role.

4.      Clear and effective verbal communication skills.

1.      Ability to handle calls with patience, empathy, and professionalism.

2.      Capacity to manage multiple calls and tasks simultaneously in a fast-paced environment.

3.      Adaptability in adjusting communication style based on the customer's personality or situation.