Customer Relationship Manager

Job Title: Customer Relationship Manager – Sales Support & Operations

Company: SMK Stock Market Trading & Training

Job Description:

We are looking for a Customer Relationship Manager to manage customer communication, sales support, lead management and daily business operations at SMK Stock Market Trading & Training.

The candidate will be responsible for handling customer enquiries, following up with potential customers, maintaining CRM records and supporting the sales team and channel partner network.

Key Responsibilities:

1. Handle incoming customer enquiries through phone calls, WhatsApp and other communication channels.
2. Contact and follow up with potential customers and website-generated leads.
3. Explain SMK courses, educational programs and services to interested customers.
4. Manage customer information, follow-ups and sales activities using the company's CRM software.
5. Use AI-powered tools and support systems for customer communication and lead management.
6. Coordinate with the sales team, freelancers and SMK Channel Partners.
7. Assist customers with registration, course access, onboarding and basic technical queries.
8. Maintain daily follow-up records, lead status and sales reports in the CRM.
9. Ensure timely communication and a positive customer experience.
10. Support daily sales operations and help achieve team performance goals.

Skills & Requirements:

• Good communication and interpersonal skills.
• Fluency in Marathi and Hindi; basic to good English communication.
• Basic computer knowledge and smartphone handling.
• Knowledge of MS Excel, Google Sheets, CRM or similar software is an advantage.
• Comfortable with phone calls, WhatsApp communication and customer follow-ups.
• Interest in learning about financial markets and financial education.
• Ability to work with AI tools and digital platforms.
• Positive attitude, responsibility and willingness to learn.

Preferred Candidate:

Candidates with experience in telecalling, customer relationship management, sales coordination, lead generation or customer support will be preferred.

Important: This role involves educational product communication and sales support. It does not involve providing stock market tips, investment recommendations or financial advisory services.