Customer Service Officer - Retail
Equitas Small Finance Ltd
Work from Office
Full Time
Min. 2 yearsJob Description
Customer Service Officer - Retail
| HR Dream Goals Position : Customer Support Officer- MFI | ||||
| S.NO. | DESIRED RESULT | WEIGHTAGE | KEY PERFORMANCE INDICATOR | Annexure |
| 1 | Cash Management - Accounting of Cash and Banking the Cash | 30% | Risk and Ops Report | Annexure 1 |
| 2 | File despatch as per timelines (PRDD) | 15% | Ops Report | Annexure 2 |
| 3 | NACH Rejected Cash collections to be less than 10% of billing | 10% | Risk Report | Annexure 3 |
| 4 | Disbursement Management (XMS upload and query resolution) | 5% | Risk Report | Annexure 4 |
| 5 | FTR to be achieved as per matrix | 5% | Ops Report | Annexure 5 |
| 6 | Repayment reminder call for Retail customers | 5% | Branch Report | Annexure 6 |
| 7 | On-time closure of DCS summary and maintenance of Key Management Register | 10% | CPC Reports / MIS | Annexure 7 |
| 8 | Post despatch file quality FTR to be achieved as per matrix | 10% | FTR matrix | Annexure 8 |
| 9 | Management Retail stationery by indenting to OPS on need basis | 5% | Stationery management | Annexure 9 |
| 10 | Self Development | 5% | Training Mandays | Annexure 10 |
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