Customer Success Executive

JDAC SALES PRIVATE LIMITED

Hiring: Customer Success Executive (Blended Process)

Designation: Customer Success Executive

Gender Preference: Male & Female Both

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 7:00 PM

Weekly Off: Sunday (Fixed)

Location - KPCT Mall, A wing, Office- 321,322, 3rd Floor, Fatima Nagar, Wanworie, Pune- 411013

Relocation Candidates are not Eligible (Within 10km from the job location will be eligible)

Job Overview

JDAC Sales Private Limited is looking for enthusiastic and customer-oriented individuals for the position of Customer Success Executive. The candidate will be responsible for handling customer queries through both voice calls and WhatsApp communication, ensuring smooth coordination and delivering a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Manage customer queries and provide timely resolutions through WhatsApp.
• Work in a blended process involving both calling and chat support.
• Assist customers with logistics-related queries, shipment updates, order status and delivery coordination.
• Maintain proper records of customer interactions and follow-ups.
• Coordinate with internal departments to ensure timely resolution of customer concerns.
• Ensure customer satisfaction through effective communication and problem-solving.
• Follow up with customers regularly and maintain professional relationships.

Required Skills & Qualifications

• Excellent verbal and written communication skills.
• Good Hindi and English communication; knowledge of other languages will be an advantage.
• Basic computer knowledge and familiarity with WhatsApp.
• Ability to handle customer queries patiently and professionally.
• Good coordination and problem-solving skills.
• Customer service or customer support experience will be preferred.
• Candidates with prior experience in Logistics, Courier, Cargo, Transportation or Supply Chain companies will have an added advantage.
• Candidate PreferencesMale and Female candidates both can apply.
• Experienced candidates from logistics or customer support backgrounds are preferred.

Contact Details

HR Contact Person: Nameera (HR)

Company: JDAC Sales Private Limited

Contact Number: 9637323436

Interested candidates can contact HR directly for further details and interview scheduling.