Customer Support Officer

Customer Support Officer

Job Title: Customer Support Officer Designation: Customer Support Officer

Location: Mph-Cybercity Tower 4, Pune, IN

Job Summary:

We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. The ideal candidate will possess strong knowledge in the insurance sector and demonstrate exceptional communication skills, both written and spoken. This role is crucial in providing outstanding support to our clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities:

• Provide high-quality customer support by addressing inquiries related to insurance products and services.
• Communicate effectively with clients through various channels, including phone, email, and chat.
• Assist customers in understanding their insurance policies and coverage options.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to enhance customer experience and streamline processes.
• Stay updated on industry trends and changes in insurance regulations to provide informed support.
• Participate in training sessions to improve product knowledge and customer service skills.

Mandatory Skills:

• Strong knowledge of insurance products and services.
• Excellent written and verbal communication skills.
• Ability to explain complex insurance concepts in a clear and concise manner.
• Proficient in using customer support software and tools.
• Strong problem-solving skills and attention to detail.

Preferred Skills:

• Experience in a customer support role within the insurance industry.
• Familiarity with CRM systems and customer support platforms.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong interpersonal skills and a customer-centric approach.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Relevant certifications in insurance or customer service are a plus.
• Demonstrated ability to work collaboratively in a team environment.

If you are passionate about providing exceptional customer service and have a strong background in insurance, we encourage you to apply for this exciting opportunity to join our team as a Customer Support Officer.

About Mphasis:

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.