Front Desk Manager

Job Summary

Mac Care is looking for a professional and customer-focused Front Desk Manager to oversee daily front desk operations, manage customer interactions, and ensure a seamless service experience. The ideal candidate should have excellent communication skills, strong organizational abilities, and experience in customer service and team coordination.

Key Responsibilities

• Welcome and assist customers visiting the store.
• Manage service appointments and customer inquiries via phone, WhatsApp, and walk-ins.
• Coordinate with technicians regarding repair status and delivery timelines.
• Maintain customer records, invoices, and service documentation.
• Handle billing, payments, and daily cash reconciliation.
• Ensure timely updates to customers regarding device repairs.
• Resolve customer concerns professionally and efficiently.
• Supervise front desk staff and ensure high service standards.
• Monitor inventory of front desk supplies and office requirements.
• Prepare daily, weekly, and monthly operational reports.

Requirements

• Bachelor’s degree preferred.
• 2+ years of experience in customer service, front desk, or retail operations.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of Apple products and repair services is an advantage.

Skills

• Customer Relationship Management
• Team Leadership
• Problem Solving
• Time Management
• Sales & Upselling
• Administrative Management
• Communication & Coordination

Benefits

• Competitive salary
• Performance incentives
• Career growth opportunities
• Professional training and development
• Friendly and dynamic work environment

Location: Mac Care

Position Type: Full-Time

Contact - 8055555653