Front Office Executive

About Ayaansh Fertility:

Ayaansh Fertility is a rapidly growing fertility network known for clinical excellence, ethical practices, and a compassionate patient experience. We are expanding across India with state-of-the-art centres and a strong patient-first philosophy.

Role Overview:

We are looking for a smart, empathetic, and well-organized Front Office Executive who will be the first point of contact for patients. This role is critical in creating a warm, professional, and trust-building experience for couples seeking fertility care.

Key Responsibilities:

• Front Desk & Patient InteractionGreet and attend to patients and visitors with professionalism and empathy
• Manage patient registration and appointment scheduling
• Handle walk-ins, calls, and WhatsApp enquiries efficiently
• Billing & CoordinationGenerate bills, receipts, and maintain payment records
• Explain basic billing and packages to patients (training will be provided)
• Coordinate with doctors, nurses, counsellors, and lab teams for smooth patient flow
• CRM & Data ManagementMaintain accurate patient data in CRM/HMS systems
• Track leads, follow-ups, and conversions
• Ensure proper documentation and confidentiality
• Patient Experience: Ensure minimal waiting time and smooth clinic flow
• Address basic patient concerns and escalate when required
• Maintain a calm, reassuring environment at the reception

Eligibility Criteria:

• Qualification: Any graduate (preferred: BBA, B.Com, BA)
• Experience:
• 1–4 years in hospital/clinic front office, customer service, or reception
• Fertility/healthcare experience preferred but not mandatory

Key Skills Required:

• Excellent communication (English + local language Marathi/Hindi preferred)
• Strong interpersonal and patient-handling skills
• Basic computer knowledge (MS Office, CRM systems)
• Professional appearance and positive attitude
• Ability to multitask in a busy clinical environment

Work Timings:

• Day shift (based on clinic timings)
• Weekly off as per roster

Compensation:

• Best in industry
• Performance-based incentives

Why Join Us:

• Be part of a high-growth healthcare brand
• Exposure to structured systems and SOP-driven environment
• Opportunity to grow into roles like Patient Care Coordinator / Centre Manager
• Work in a meaningful field helping couples build families

How to Apply:

Interested candidates can apply via the job portal or send their CV to:

hr@ayaanshfertiity.com