Front Office Executive

Job Title: Front Office Executive / Customer Care Executive

Location:[Pune(Pashan and Swargate)]

Job Summary:

We are looking for a friendly, professional, and patient-focused Front Office & Customer Care Executive to manage reception activities and provide excellent support to patients and visitors.

Key Responsibilities:

* Welcome and assist patients, attendants, and visitors.

* Handle patient registration, appointments, billing coordination, and enquiries.

* Manage incoming calls and direct them to the appropriate department.

* Provide information regarding hospital services, doctors, departments, and timings.

* Coordinate with doctors, nurses, billing, and other hospital departments.

* Handle patient feedback, complaints, and queries professionally.

* Maintain accurate records and required documentation.

* Ensure smooth patient flow and a positive experience at the reception.

* Maintain confidentiality of patient information.

Eligibility:

* Qualification: Graduate in any discipline preferred.

* Experience: 6Months to 1years in Front Office, Customer Care, Reception, or Hospital/Healthcare industry.

* Freshers with good communication skills may also apply.

* Good communication and interpersonal skills.

* Basic computer knowledge is required.

* Ability to work in rotational shifts.

Preferred Skills:-

Patient handling | Customer Service | Communication | Reception Management | MS Office | Hospital Coordination