Hospital Receptionist

Key Responsibilities

1. Hospital Billing

• Prepare and process accurate OPD and IPD patient bills.
• Handle patient registration, billing, and payment collection.
• Generate invoices, receipts, and payment records.
• Verify billing details for consultations, procedures, investigations, and hospital services.
• Maintain daily billing reports and payment records.
• Coordinate with hospital departments to resolve billing discrepancies.
• Handle cash, UPI, card, and other payment transactions.
• Maintain accurate billing documentation and records.

2. Reception & Front Desk Operations

• Welcome patients and visitors professionally.
• Handle incoming calls, patient enquiries, and appointment scheduling.
• Manage patient registrations and maintain accurate patient information.
• Coordinate appointments with doctors and hospital departments.
• Guide patients regarding consultations, procedures, and hospital services.
• Maintain patient records and appointment registers.
• Coordinate with medical and administrative staff for smooth daily operations.
• Maintain patient confidentiality and professional communication.

Eligibility & Requirements

• Graduate in any discipline (mandatory).
• Minimum 1 year of experience in hospital billing and reception/front desk operations preferred.
• Experience working in a hospital or healthcare facility.
• Knowledge of OPD/IPD billing procedures.
• Basic knowledge of hospital billing software and MS Excel.
• Good communication skills in Marathi, Hindi, and English.
• Ability to handle patient enquiries and billing responsibilities efficiently.
• Good computer skills, documentation, and record management.
• Strong organisational skills and attention to detail.
• Ability to multitask and work in a busy hospital environment.

Key Skills

Hospital Billing | OPD & IPD Billing | Patient Registration | Front Desk Management | Appointment Scheduling | Payment Collection | Hospital Software | MS Excel | Patient Coordination | Communication Skills