Invoice Acquisition Specialist

Invoice Acquisition Specialist

Responsibilities will include

• Manage a portfolio of clients by tracking their monthly invoices and ensuring timely receipt.
• Optimize the invoice receipt process to expedite the receipt of invoices. Create projects and complete them in a timely manner.
• Coordinate with utility providers to quickly track down missing invoices.
• Execute proper procedures and follow-ups according to standard operating procedures (SOPs).
• Collaborate with team members and provide support to fulfill their job duties as needed.
• Partner with other departments to ensure a smooth transition when taking on new properties.
• Work closely with the Utility Service Manager and internal teams to meet client needs effectively.
• Meet department metrics and Key Performance Indicators (KPIs) to maintain high standards.
• Conduct timely do the analysis of the vendors based on the data we have in the system and provide inputs on service optimization. 

Daily:

Resolve missing bill alerts and vacant bill alerts
Resolve escalated web retrievals
Associate uncategorized invoices
Upload invoices received through email into Client Admin
Download bills from utility provider websites, as needed
Ensure all client invoices are being received in a timely manner
Work with utility providers to track down missing invoices
Accurately process data from client invoices into Client Admin

Weekly:

Follow through on change of address and utility provider authorizations
Assist and help team members fulfill their job duties when needed and/or available
Attend 1:1 with the direct manager
Participate in team meetings
Fill out Progress Report

Monthly:

Create a good working relationship with internal teams to ensure client expectations are met
Work closely with Implementation Consultants when taking on new properties to ensure the transition runs smoothly for the client
Drive optimization of expected receipt method for all assigned utility bill accounts
Meet department metrics and KPIs on a monthly basis  
Contribute to department projects

Desired Qualifications

Excellent communication skills – both verbal and written
Basic computer skills with proficiency in Microsoft Office products, specifically Excel
Ability to deliver quality results with strict deadlines
Excellent problem-solving skills and attention to detail
Self-motivated with or without supervision; a healthy desire to constantly succeed
Organizational skills needed to balance workload to achieve optimal results
Ability to work well with others in a team setting
Property management experience is a plus

Experience Level