Learning Platform & Customer Education Administrator

Learning Platform & Customer Education Administrator

Job Description

Role Overview

We are seeking a Learning Platform & Customer Education Specialist to support and scale our Skilljar LMS platform. This role will own day-to-day administration, optimization, and reporting while partnering with stakeholders to deliver customer education programs. This is an ideal opportunity for someone with strong LMS experience who is excited to learn and manage Skilljar.

Key Responsibilities

• LMS Platform Administration: Manage Skilljar, user provisioning, permissions, course setup, learning paths, certifications, governance standards, and end-user support.

• Content & Program Operations: Upload and maintain content, support onboarding, product education, and certification programs.

• Reporting & Analytics: Track learner engagement, course completion, adoption trends, and provide insights.

• Integrations & Systems: Support Microsoft Dynamics, Gainsight, and other platform integrations.

• Cross-Functional Collaboration: Partner with Customer Success, Product, and Enablement teams.

Qualifications

• 3–7+ years in LMS administration, learning technology, or customer education/enablement.

• Hands-on experience with at least one LMS platform (Docebo, Cornerstone, Skilljar, Moodle, SuccessFactors, etc.).

• Strong understanding of user management, course configuration, reporting, analytics, and LMS operations.

• Experience working with cross-functional stakeholders; SaaS experience preferred

Preferred Qualifications

• Experience with Skilljar.

• Background in customer education or enablement programs.

• Familiarity with Salesforce, Gainsight, Articulate, Rise, or Camtasia.

• Basic understanding of APIs, integrations, or SSO.

Additional Information

What We’re Looking For

• Strong problem-solving and systems-thinking mindset.

• Ability to balance operational execution with continuous improvement.

• Comfort working in a fast-paced global environment.

• Willingness to learn and own a specialized platform.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion