Operations Engineer

Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Managed File Transfer
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing incidents, and coordinating with various teams to maintain service reliability and performance. The position demands proactive problem-solving and timely response to operational challenges to support business continuity and customer satisfaction.

Job Title: Managed File Transfer

Location: Pune

Roles & Responsibilities:
- Experience in defining, developing and delivering data transmission solutions,
Enterprise level FTP and Fax products like System Center Orchestrator SCOM/ SCORCH , RightFax Utility.
- Running, maintaining and administrating all aspects of the Microsoft System Center Orchestrator tool and RightFax servers
- Work with internal and external customers to configure and troubleshoot file transfer automations wherever possible. MS Orchestrator experience is highly desirable
- Must have a basic understanding of UNIX fundamentals, standard command knowledge and shell scripting.
- Experience performing maintenance and administrative tasks within an application.
- Proficient in technical skills or knowledge in position-related areas and the ability to keep current with that knowledge and trends in areas of expertise.
- Ability to create and document instructions so that others can follow them.
- A strong technical aptitude, strong problem solving skills.
- Manage work queues and track user issues and requests. Complete work queue items according to procedures.
- Ability to manage multiple tasks including project tasks, deadlines, etc.
- Ability to interact with vendors for support and information
- Excellent communication skills, including verbal, written and presentation are necessary.
- Must be customer service oriented, flexible and adaptable.

Professional & Technical Skills:
- Configure, implement and support of data transmission solutions Enterprise level FTP and Fax products RightFax.
- Configure secure file transfer SFTP definitions to deliver files to intended destination.
- Right Fax application utility, FTP tools like IPSwitch, FileZilla, WinScp etc.
- Should have experience on SQL administration, application Monitoring and IAM -Identity Access Management
- 2-4 years of experience in Redwood JScape Managed File Transfer.
- 2-4 years of experience in any Enterprise MFT tool.
- 2+ years of experience on database and basic SQL syntax including inserts, updates, deletes and joins.
- 2-4 years of experience with File transfer protocols (FTP, SFTP/SCP, HTTP, Connect:Direct)
- Configure SFTP definitions to securely deliver files to intended destination.
- 3+ years of experience in Linux/ Unix commands.
- Ability to understand PGP in details.
- Basic scripting skills required (Shell Script).
- Good to have experience in Application maintenance, Application patching, Certificate management.
- Identify, isolate, and troubleshoot issues and drive to RCA.
- Basic networking knowledge including TCP/IP.

Professional Attributes:
- Good verbal and written communication skills to connect with customer, stake holders at varying levels of the organization.
- Technical documentation skills
- Able to prioritize and execute tasks in a high-pressure environment

Educational Qualifications:
- BTech/ BE in CS or Electronics Communication
- Good to have - ITIL V3/V4 Foundation certified, AWS, Azure Certification

Shift Details: (Mandatory)
- Willing to work in 24*7 shifts
- RTO- 3 days office presence


Additional Information:
- The candidate should have minimum 2 years of experience in Managed File Transfer.
- This position is based at our Pune office.
- A 15 years full time education is required.