Retail Sales Executive

Job Title: Retail Sales Executive

Department: Retail Sales

Job SummaryWe are looking for an energetic and customer-focused Retail Sales Executive to support store sales, provide excellent customer service, and ensure smooth day-to-day store operations. The candidate will be responsible for understanding customer requirements, product presentation, sales conversion, and achieving individual and store sales targets.

• Key ResponsibilitiesSales & Customer ServiceWelcome and assist customers in the store and understand their requirements.
• Provide accurate information about products, fabrics, sizes, colours, and pricing.
• Recommend suitable products based on customer preferences and requirements.
• Drive sales through effective communication, upselling, and cross-selling.
• Achieve individual sales targets and contribute to overall store targets.
• Build strong customer relationships and encourage repeat purchases.
• Store OperationsSupport the Store Manager in daily store operations.
• Maintain proper product display, store presentation, and visual merchandising standards.
• Ensure the sales floor is clean, organized, and customer-ready.
• Support promotional activities and seasonal campaigns.
• Billing & POSHandle billing and POS transactions accurately.
• Ensure proper cash/card/UPI transaction handling as per company procedures.
• Assist with daily sales reconciliation and basic store reporting.
• Inventory ManagementAssist in stock receiving, tagging, arrangement, and replenishment.
• Ensure products are properly displayed and available on the sales floor.
• Support physical stock counts and inventory audits.
• Report stock shortages, damages, or discrepancies to the Store Manager.
• Customer ExperienceHandle customer queries and basic complaints professionally.
• Ensure a positive and consistent customer experience.
• Maintain professional grooming and service standards at all times.
• Key Performance Indicators (KPIs)Individual sales target achievement
• Store sales contribution
• Conversion rate
• ATV & UPT
• Customer satisfaction
• Upselling and cross-selling performance
• Billing accuracy
• Stock handling and inventory accuracy
• Qualification & ExperienceHSC / Graduate preferred.
• 1–3 years of experience in retail sales, preferably in Apparel, Textile, Fashion, Lifestyle, or related industries.
• Freshers with good communication and sales skills may also be considered.
• Basic knowledge of POS systems and retail operations preferred.
• Skills & CompetenciesExcellent communication and customer-handling skills
• Sales and target-oriented approach
• Product and fabric knowledge
• Strong interpersonal skills
• Positive and energetic attitude
• Teamwork and coordination
• Basic computer/POS knowledge
• Good grooming and professional presentation
• Willingness to learn and grow in retail