Senior Order Management Associate - 11908

Senior Order Management Associate - 11908

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

The Impact of a Senior Order Management Associate at Coupa: 

We are seeking a highly organized and detail-oriented Senior Order Management Associate to join our Revenue Operations team. In this role, you will be the driving force behind our order-to-cash process, ensuring accuracy, efficiency, and exceptional customer service. You will handle complex order workflows, resolve escalations, and collaborate cross-functionally with Sales, Finance, and Customer Success to ensure seamless order execution. As a senior member of the team, you will also play a key role in optimizing current processes and mentoring junior associates.

What You’ll Do

• Order Processing & Accuracy: Manage the end-to-end order process, including reviewing contracts, validating pricing, and processing complex orders in our CRM and ERP systems.
• Cross-Functional Collaboration: Act as the primary liaison between Sales, Finance, Legal, and Customer Success to resolve order discrepancies, billing issues, and contract disputes.
• Process Optimization: Identify bottlenecks in the order-to-cash workflow and implement scalable solutions to improve efficiency and reduce manual errors.
• Escalation Management: Serve as the point of escalation for complex order inquiries, providing timely and accurate resolutions for both internal stakeholders and external customers.
• Data Integrity & Reporting: Maintain accurate customer and transaction data across all systems. Generate regular reports on order volumes, processing times, and revenue recognition bottlenecks.
• Mentorship: Train and guide junior order management team members, sharing best practices and ensuring team-wide adherence to compliance standards.

What You Will Bring to Coupa

Minimum 5 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries.
Demonstrated history of engaging at a senior sales management level to resolve account issues.
Strong verbal and written communication skills, with the ability to negotiate confidently and professionally.
Proven ability to manage a complex, high-value portfolio independently.
Detail-oriented with strong organizational and time-management skills.
Fluency in a second language (native/mother tongue or equivalent to English) is a strong advantage.
Hands-on knowledge and practical usage of Oracle and Tesorio highly valued.
Experience working in a fast-paced, high-growth SaaS environment.
Bachelor's degree in Finance, Accounting, Business, or a related field (preferred, not required).

Experience Level