Team Leader

Job Description – Team Leader (Restaurant Onboarding) Process: OWNLY – Restaurant Onboarding Location: Delhi Department: Sales / Merchant Acquisition Role: Team Leader – Restaurant Onboarding Open Positions: As per business requirement

Job Summary We are looking for an energetic and result-oriented Team Leader to manage a team of Field Sales Executives responsible for restaurant acquisition and onboarding in Delhi. The Team Leader will be responsible for team management, daily target achievement, field productivity, restaurant onboarding, performance tracking, and issue resolution. The role requires strong leadership, communication, and field-sales experience.

Key Responsibilities  Manage and guide a team of Field Sales Executives/FOS.  Assign daily territories and targets to team members.  Monitor daily field visits, productive meetings, leads, follow-ups, and onboardings.  Ensure achievement of daily, weekly, and monthly restaurant onboarding targets.  Accompany team members in the field for coaching and performance improvement.  Train the team on OWNLY platform, sales pitch, onboarding process, and documentation.  Monitor lead conversion and identify gaps in team performance.  Ensure proper collection and verification of onboarding documents.  Follow up on pending onboarding cases and ensure timely closure.  Maintain accurate daily/weekly team performance reports.  Conduct regular team huddles and performance reviews.  Motivate the team and improve productivity and conversion rates.  Handle escalations from restaurant owners and team members.  Coordinate with internal support teams for onboarding-related issues.  Ensure quality and authenticity of restaurant onboardings.  Maintain discipline, attendance, and field activity of the team.  Share regular performance updates with management. Experience  1.5 – 3 years of experience in sales/field sales.  Minimum 6 months – 1 year of Team Handling experience preferred.

Preferred Experience Candidates with experience in the following areas will be preferred:  Restaurant Acquisition  Merchant Acquisition  Food Delivery Platforms  B2B Field Sales  POS Sales  QR Code / Payment Merchant Acquisition  Telecom Field Sales  FMCG Sales  Retail Merchant Acquisition  Door-to-Door Sales  Field Sales Team Handling

Skills Required  Strong communication and leadership skills  Team handling and people management  Target-oriented mindset  Good negotiation and convincing skills  Ability to motivate and manage field sales teams  Strong follow-up and problem-solving skills  Basic smartphone/application knowledge  Good reporting and data management skills  Ability to handle escalations  Good local market knowledge Additional Requirements  Comfortable travelling across assigned areas in Delhi.  Two-wheeler and valid driving licence preferred.  Smartphone required.  Hindi/English communication preferred based on territory requirements.  Should be comfortable working extensively in the field. Key Performance Indicators (KPIs) Performance will be evaluated based on:  Team target achievement  Restaurants onboarded  Daily team field activity  Restaurant visits  Productive meetings  Leads generated  Conversion rate  Follow-ups and pending case closures  Document completion and onboarding quality  Team attendance and field discipline  Individual team member productivity  Team retention and performance improvement Ideal Candidate The ideal candidate should be a strong team player and people manager with hands-on field sales experience. The candidate should be confident in managing field teams, achieving targets, resolving issues, and driving restaurant acquisition. Immediate joiners will be preferred.