Relationship Manager - MF Collections
Equitas Small Finance Bank
Work from Office
Full Time
Min. 2 yearsJob Description
Relationship Manager - MF Collections
Collections & Recovery
- Follow up with customers for timely repayment of Microfinance (MF) loans.
- Manage delinquent accounts and reduce portfolio at risk (PAR).
- Conduct field visits for collection of overdue installments.
- Negotiate repayment plans with customers facing financial difficulties.
- Ensure achievement of monthly collection and recovery targets.
Customer Relationship Management
- Maintain positive relationships with borrowers and group members.
- Resolve customer queries and disputes related to loan repayments.
- Educate customers regarding repayment obligations and financial discipline.
- Ensure high customer satisfaction while maintaining collection efficiency.
Portfolio Monitoring
- Track overdue accounts and prioritize collection efforts.
- Prepare daily, weekly, and monthly collection reports.
- Monitor collection trends and identify high-risk accounts.
- Escalate critical delinquency cases to higher authorities when required.
Compliance & Risk Control
- Adhere to RBI regulations, company policies, and collection practices.
- Ensure ethical and professional conduct during collection activities.
- Verify customer information and update records regularly.
- Maintain proper documentation of collection activities and customer interactions.
Coordination
- Coordinate with Branch Operations, Credit, and Sales teams for account resolution.
- Support audit and compliance requirements related to collections.
- Participate in branch reviews and collection meetings.
Job role
Job requirements
About company
You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 2 to 3 years are eligible to apply for this job. You can apply for more jobs in Pusad to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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