Insurance Manager

Responsible for managing and driving end-to-end insurance operations for Personal Vehicles (PV), Commercial Vehicles (CV), Electric Vehicles (EV), and Last Mile Mobility (LMM). The role will be responsible for insurance business, policy issuance, renewals, insurance penetration, reconciliation, recoveries, corporate tie-ups, customer support, documentation, MIS and coordination with insurers and Mahindra Insurance Brokers, ensuring business growth, process compliance and timely financial closure.

Skills & Competencies:-

·        Strong knowledge of Motor Insurance and insurance products.

·        Insurance sales, penetration and renewal management.

·        Policy issuance and documentation.

·        Insurance reconciliation and recovery management.

·        Corporate tie-up and relationship management.

·        Knowledge of cashless and reimbursement processes.

·        Mahindra Insurance Brokers coordination.

·        Customer handling and complaint resolution.

·        MIS, data analysis and reporting.

·        DMS/CRM and insurance portal knowledge.

·        MS Office proficiency.

. Team management, communication and negotiation skills.

Job Responsibilities:-

1. Insurance Business & Revenue

• Drive insurance business across PV, CV, EV and LMM.
• Ensure maximum insurance attachment/penetration for eligible vehicle sales.
• Monitor insurance targets, achievement and business mix.
• Drive add-on covers, renewals and insurance-related revenue.
• Coordinate with Sales, F&I and delivery teams for insurance closure.

2. Policy Issuance & Process Control

• Ensure timely processing and issuance of insurance policies.
• Verify policy details, premium, vehicle details and coverage before delivery.
• Ensure insurance documentation is complete and accurate.
• Monitor pending proposals and policy issuance on a daily basis.
• Ensure compliance with dealership and insurer guidelines.

3. Insurance Renewal Management

• Maintain and monitor the complete renewal database.
• Drive renewal calling and follow-up with existing customers.
• Achieve monthly renewal targets.
• Track renewal conversion and lost renewal cases.
• Promote suitable add-on covers and policy upgrades.

4. Insurance Reconciliation

• Conduct regular reconciliation of insurance business with Accounts, DMS, insurer records and Mahindra Insurance Brokers.
• Reconcile policy-wise premium, commission, receivables and outstanding amounts.
• Identify mismatches, short receipts, pending credits and unadjusted transactions.
• Ensure timely closure of reconciliation differences.
• Maintain proper reconciliation statements and supporting documents.

5. Recovery & Outstanding Management

• Monitor insurance-related outstanding and recoverable amounts.
• Follow up with insurers, Mahindra Insurance Brokers and concerned stakeholders for pending recoveries.
• Track ageing of outstanding recoveries and ensure timely closure.
• Escalate long-pending recovery cases to management.
• Maintain a recovery tracker with responsibility and ageing.

6. Corporate Tie-Ups & Business Development

• Identify and develop corporate/company insurance tie-ups for new business and renewals.
• Build relationships with corporates, institutions and fleet customers.
• Coordinate corporate insurance requirements, quotations and policy issuance.
• Develop recurring business opportunities through corporate relationships.
• Maintain a database of corporate accounts and renewal opportunities.

7. Mahindra Insurance Brokers Coordination

• Act as the key dealership coordinator with Mahindra Insurance Brokers for insurance-related matters.
• Coordinate quotations, policy issuance, renewals, endorsements, reconciliation and recoveries.
• Ensure timely resolution of pending cases and escalations.
• Monitor business performance and applicable OEM/Mahindra insurance processes.
• Maintain regular communication and performance follow-up with Mahindra Insurance Brokers.

8. Customer Support & Complaint Resolution

• Handle customer queries related to policies, coverage, endorsements, renewals and claims.
• Explain insurance terms, add-on covers and claim procedures.
• Coordinate with insurers/surveyors for insurance-related customer requirements.
• Ensure timely closure of customer complaints and escalations.
• Maintain customer satisfaction throughout the insurance process.

9. Documentation & Compliance

• Ensure complete and accurate insurance documentation and records.
• Maintain policy, renewal, endorsement and recovery files.
• Ensure compliance with applicable insurance regulations, dealership SOPs and insurer guidelines.
• Support internal, OEM and insurance-related audits.
• Ensure proper documentation for all financial and operational transactions.

10. MIS & Performance Monitoring

• Prepare and review daily insurance performance reports.
• Track insurance penetration, policy issuance, renewals and business achievement.
• Monitor corporate business, reconciliation and recovery status.
• Analyse performance against monthly targets.
• Submit monthly insurance MIS and performance dashboard to management.

11. Team Management & Development

• Lead, guide and monitor the Insurance Team.
• Allocate responsibilities and monitor daily performance.
• Conduct regular review meetings on insurance business, renewals, reconciliation and recoveries.
• Identify training needs and provide/coordinate periodic training for the team.
• Ensure team adherence to defined processes and customer service standards.

12. Cross-Functional Coordination

Coordinate effectively with:

• Sales Team
• F&I Team
• Service Department
• Accounts & Finance
• RTO Team
• Mahindra Insurance Brokers
• Insurance Companies
• Surveyors
• Corporate Customers
• Customers
• Management

for smooth and timely insurance operations.

DEALERSHIP ADDRESS:- BR BALAJI LLP MAHINDRA & MAHINDRA DELAERSHIP

NH.30,GEEDAM ROAD,PANDRIPANI,JAGDALPUR (BASTAR)CHHATTISGARH