Business Associate

·        JOB DESCRIPTION :

u Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

u Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up

u should have excellent customer service, interpersonal, and communication skills

u Should also have a strong understanding of automotive technology and of the automotive industry.

u Proficiency with industry-specific software.

u Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.

u Managing and overseeing the dealership's workflow and schedule

u Liaising with service technicians about parts ordering and ensuring parts are available when needed.

u Displays extensive knowledge about products and services

u Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction

Skills REQUIRED:

u Achieve growth and hit sales targets by successfully managing the sales team

u Being able to work in a team.

u Excellent communication and writing skills.

u Ability to remain calm under pressure.

u Friendly and tactful personality.

u Good timekeeping.

u Open minded attitude.

u Being able to handle complaints and difficult situations.

u Willing to relocate to any of our branches across Tamil Nadu