Customer Care Executive

Digital Customer Specialist (DCS) Company: Ayuda Solutions Pvt. Ltd. 

About the Company:

Ayuda Solutions Pvt. Ltd. is hiring enthusiastic and self-motivated candidates with good communication skills in Hindi and English for the role of Digital Customer Specialist (DCS).

Job Role & Responsibilities:

• Handle inbound and outbound customer calls.
• Answer product and service-related queries.
• Maintain high customer satisfaction standards.
• Act as the voice of the company while interacting with customers.
• Onboard users through company technology platforms.
• Assess risk, assist in fund disbursement, and manage collections.
• Ensure service quality and follow internal compliance processes.

Eligibility Criteria: 

• Education: 12th Pass or Graduate (Only Distance Education acceptable)
• Experience: 0–3 years (BPO/Call Centre experience preferred)
• Freshers with good communication skills can apply 
• Fluent in Hindi and English (Must be able to read English and translate to Hindi/Regional Language) 
• Basic knowledge of MS Office
• Comfortable working in voice process 

Work Details:

• Shift Timing: 8:00 AM – 9:00 PM (Any 9-hour rotational shift)
• Shift Pattern: 8 AM – 9 PM (No fixed shift or week off preference) 
• Rotational Week Off
• No leave allowed within first 0–90 days (except emergency with approval)

Job Location:

• 5th Floor, Plot No 3/P, MIMEC Cable, C/O, Namkum Industrial Area, Namkum, Ranchi, Jharkhand 834010
• Candidates preferred within 10 km radius or willing to relocate

Salary & Benefits:

• CTC: Vary on Process
• In-Hand Salary: ₹12,000
• Attractive Incentives | Additional individual performance incentives

Important Notes for Placement Team:

• Candidates must be comfortable with voice process.
• Communication skills in English are mandatory.
• Shift and week-off preferences are not applicable.
• Only distance education candidates are eligible.
• Proper job profile briefing must be given before scheduling interviews.