Hotel Receptionist

JOB DESCRIPTIONHotel Receptionist / Front Office ExecutiveCompany: AnVi Hospitality Pvt. Ltd.

Hotel: AnVi Stay

Location: Ranchi, Jharkhand

Department: Front Office

Experience: Minimum 2 Years in Hotel / Hospitality Industry

Gender: Female

Employment Type: Full-Time

About the RoleWe are looking for a confident, well-groomed and guest-friendly Female Front Office Executive to join AnVi Stay. The candidate will be responsible for managing the hotel reception, handling guest check-ins and check-outs, reservations, guest queries and ensuring a smooth and welcoming guest experience.

The ideal candidate should have excellent communication skills, a pleasant personality, professional grooming and previous experience in hotel front-office operations.

• Key ResponsibilitiesWelcome and greet guests warmly and professionally.
• Handle check-in and check-out procedures efficiently.
• Manage room reservations, cancellations and guest requests.
• Verify guest identification and complete registration formalities.
• Handle cash, card and digital payments and maintain accurate records.
• Answer telephone calls, WhatsApp enquiries and guest queries.
• Coordinate with Housekeeping, Maintenance, Food & Beverage and Management teams.
• Monitor room status and coordinate room allocation.
• Handle guest complaints and resolve routine issues professionally.
• Maintain the reception desk and front-office area to a high standard.
• Maintain daily reception reports, guest records and shift handover reports.
• Coordinate with online travel portals/booking platforms when required.
• Assist guests with information regarding hotel facilities and local attractions.
• Maintain professional behaviour and confidentiality at all times.
• Ensure hotel SOPs, discipline and service standards are followed.
• Support upselling of rooms, upgrades and hotel facilities wherever appropriate.
• Candidate RequirementsMinimum 2 years of experience in hotel reception/front-office operations.
• Female candidate preferred/required for this role.
• Excellent English and Hindi communication skills.
• Good interpersonal and guest-handling skills.
• Pleasant, confident and professional personality.
• Well-groomed and professionally presented.
• Good knowledge of computer operations.
• Experience with Hotel PMS / booking software will be an advantage.
• Ability to handle pressure and multiple guest requests simultaneously.
• Good telephone etiquette and communication skills.
• Flexible to work in rotational shifts, including weekends and holidays.
• Should have a strong sense of responsibility, punctuality and discipline.

Key SkillsGuest Relations | Front Office Operations | Communication | Hotel PMS | Reservations | Cash Handling | Complaint Handling | Telephone Etiquette | Grooming | Coordination | Upselling

• Performance Expectations / KPIsGuest check-in/check-out accuracy
• Guest satisfaction and service quality
• Response time to guest requests
• Reservation and room-allocation accuracy
• Cash/payment accuracy
• Complaint resolution
• Reception area standards
• Professional grooming and punctuality
• Upselling of rooms and hotel facilities
• Proper shift handover and daily reporting

Working HoursShift-based duty as per hotel operations, including rotational shifts, weekends and public holidays.

• What We OfferCompetitive salary based on experience and capability
• Professional and growth-oriented work environment
• Opportunity to grow within the hospitality business
• Performance-based incentives, wherever applicable

To ApplyInterested candidates may share their updated CV along with recent photograph and relevant experience details.

Join AnVi Stay and become a part of our mission to create a warm, professional and memorable stay experience for every guest.