Customer Support Executive

EquityPandit is looking for a qualified Customer Support Executive who will act as a liaison, provide service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSEs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Problem-solving also comes naturally to customer care executives. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Duties and Responsibilities:

• Manage incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Required skills and qualifications:

• Proven customer support experience is preferred
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritise, and manage time effectively

Work Experience: 1-3 years

Qualification: Minimum Graduation