IT Support Executive

Position: IT Support Executive

Department: Information Technology (IT)

Location: Surat, Gujarat

Employment Type: Full-Time

Working Hours: 10:00 AM – 7:00 PM

Job SummaryWe are looking for a dedicated and technically skilled IT Support Executive to provide technical assistance and support to users. The ideal candidate will be responsible for troubleshooting hardware, software, networking, and system-related issues while ensuring smooth IT operations across the organization.

Key Responsibilities

• Provide technical support to employees and clients via phone, email, remote access, or in-person.
• Install, configure, and maintain computer systems, software, printers, and peripherals.
• Troubleshoot hardware, software, internet, and network-related issues.
• Manage user accounts, passwords, and access permissions.
• Monitor and maintain system performance and security.
• Log, track, and resolve support tickets within defined timelines.
• Coordinate with internal teams and vendors for issue resolution.
• Maintain IT inventory and asset records.
• Assist in software deployment, updates, and system upgrades.
• Provide basic training and guidance to users regarding IT systems and applications.

Required Skills

• Strong troubleshooting and problem-solving abilities.
• Basic knowledge of computer hardware and networking.
• Familiarity with Windows Operating Systems.
• Knowledge of MS Office Suite and email applications.
• Good communication and customer-handling skills.
• Ability to work under pressure and manage multiple issues simultaneously.

Eligibility Criteria

Qualification:

• BCA, MCA, B.Sc. IT, Diploma in IT, Computer Engineering, or related field.
• Freshers and experienced candidates may apply.

Experience:

• 0–2 years of experience in IT Support, Technical Support, Helpdesk, or Desktop Support preferred.
• Preferred SkillsKnowledge of LAN/WAN networking.
• Understanding of Active Directory and Remote Desktop tools.
• Experience with ticketing systems.
• Basic knowledge of cybersecurity practices.

Salary & Benefits

• Fixed Salary
• Performance-Based Incentives
• Professional Development Opportunities
• Career Growth within the Organization

Key Performance Indicators (KPIs)

• Ticket Resolution Time
• User Satisfaction
• System Uptime
• Issue Resolution Rate
• Compliance with IT Processes and Documentation