Telecalling Executive

Job Description – Sales & Telecaller

Company: EPOLiX Resin Store

Position: Sales Executive & Telecaller

Job Type: Full-Time

Experience: Experienced Candidates Can Apply

Location: Surat

About the RoleWe are looking for a female Sales Executive & Telecaller who can handle customer enquiries, communicate with potential customers, explain our products, and convert enquiries into sales.

The ideal candidate should be confident, polite, good at communication, and comfortable speaking with customers over phone and WhatsApp.

Key ResponsibilitiesSales & Customer Handling

• Handle incoming customer enquiries through phone, WhatsApp and other platforms.
• Understand customer requirements and recommend suitable resin products and kits.
• Explain product features, prices, offers and usage details.
• Follow up with potential customers and convert leads into orders.
• Maintain good relationships with existing customers.
• Coordinate with the team regarding orders and customer requirements.

Telecalling

• Make outbound calls to new and existing customers.
• Follow up on Justdial and other generated leads.
• Maintain daily records of calls, enquiries and follow-ups.
• Answer customer questions professionally.
• Follow up regularly until the customer makes a decision.
• Escalate difficult or technical queries to the appropriate team member.
• Required SkillsGood communication skills in Hindi and English.
• Gujarati communication will be an advantage.
• Confident and polite while speaking with customers.
• Basic knowledge of WhatsApp and Excel/Google Sheets.
• Good follow-up and convincing skills.
• Target-oriented and willing to learn.
• Positive attitude and professional behaviour.
• ExperienceFreshers are welcome.
• Previous experience in telecalling, sales, customer service or lead follow-up is an advantage.
• Experience handling Justdial leads will be preferred.

Salary₹10,000 – ₹15,000 per month + performance incentives

Salary can be discussed based on experience, communication skills and sales performance.

Working HoursFull-Time: 11:00 AM – 7:00 PM

Working Days: Monday – Saturday

Work Mode: Office, depending on requirement.

• Performance ExpectationsDaily lead follow-up
• Regular customer calling
• Proper WhatsApp communication
• Lead conversion
• Maintaining customer follow-up records
• Achieving monthly sales targets

Who Can Apply?We are looking for someone who is:

• Confident on calls
• Comfortable working with sales targets
• Good at customer communication
• Responsible with follow-ups
• Willing to learn about resin products and the craft industry

Interested candidates can share their CV and contact details for an interview.