Telesales Executive

We are looking for 2 enthusiastic, confident, and result-oriented Telecaller & Sales Executives who can communicate effectively with potential customers, understand their business requirements, conduct product demonstrations, convert leads into paying customers, and provide basic post-sales support.

The ideal candidate should have strong communication and convincing skills, be comfortable demonstrating software products, and have the ability to follow up consistently and close sales.

Key Responsibilities

1. Telecalling & Lead Generation

• Make outbound calls to prospective customers and follow up on existing leads.
• Explain our software products, web and app development services, and business solutions.
• Understand customer requirements and identify suitable solutions.
• Generate qualified leads and schedule product demos or sales meetings.

2. Product Demonstration & Sales

• Conduct online or in-person demos of our software products and solutions.
• Explain product features, benefits, pricing, and business value in simple language.
• Handle customer questions, objections, and concerns confidently.
• Follow up with interested prospects and convert them into paying customers.
• Negotiate within approved pricing guidelines and coordinate with the sales team to close deals.

3. Follow-ups & CRM Management

• Maintain proper lead records, call notes, demo schedules, and follow-up dates in the CRM.
• Follow up with prospects until the deal is won, lost, or placed on hold.
• Prepare daily and weekly sales activity reports.
• Ensure no qualified lead is missed due to poor follow-up.

4. Customer Support & Relationship Management

• Assist existing customers with basic product-related queries and usage guidance.
• Help customers understand product features and workflows.
• Coordinate with the technical team to resolve bugs, technical issues, and complex customer requests.
• Maintain good customer relationships and identify opportunities for renewals, upgrades, and additional sales.
• Required Skills & QualificationsGood verbal communication skills in English and Hindi; Gujarati will be an advantage.
• Confidence in making calls, conducting demos, and convincing customers.
• Strong negotiation, follow-up, and sales-closing abilities.
• Basic computer knowledge and familiarity with CRM tools, email, and video conferencing.
• Willingness to learn software products and explain them to non-technical customers.
• A customer-focused attitude with a target-oriented mindset.
• Prior experience in telecalling, software sales, SaaS sales, or customer support is preferred.
• Performance Expectations (KPIs)Number of calls and qualified leads generated.
• Number of product demos conducted.
• Lead-to-demo and demo-to-sale conversion rates.
• Monthly sales revenue and target achievement.
• Follow-up completion and CRM data accuracy.
• Customer satisfaction and support response time.
• What We OfferFixed salary plus performance-based incentives.
• Training on our products, services, and sales processes.
• Opportunity to grow in software sales and customer success.
• A supportive team environment with clear performance goals.

How to ApplyInterested candidates can share their updated resume along with their current salary, expected salary, notice period, and relevant sales experience.

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