Telesales Executive

JOB DESCRIPTION - INDIAMART HANDLER

Position: IndiaMART Executive / Lead Management Executive

Department: Sales & CRM

Location: Surat

Experience: 1–3 Years preferred

Employment Type: Full-Time

Role Overview

We are looking for an IndiaMART Executive who will be responsible for handling all leads and enquiries received through IndiaMART, communicating with customers, sharing products and catalogues, following up regularly, and converting enquiries into genuine business orders.

Key Responsibilities

• Handle and respond to all IndiaMART enquiries and leads on a daily basis.
• Contact new enquiries through calls and WhatsApp.
• Understand customer requirements, product preferences, quantity and location.
• Share relevant product photos, videos, catalogues, rates and details.
• Follow up with customers regularly and maintain proper communication.
• Identify genuine / high-potential leads and prioritize them.
• Convert IndiaMART enquiries into orders and long-term customers.
• Coordinate with the sales team for enquiries requiring further follow-up.
• Maintain complete customer and lead records in the CRM / IndiaMART system.
• Update lead status such as New / Contacted / Interested / Follow-up / Order / Not Interested.
• Ensure no genuine enquiry is missed or left without follow-up.
• Monitor old enquiries and reconnect with potential customers.
• Coordinate with accounts, sales, dispatch and other departments whenever required.
• Track daily enquiries, follow-ups, conversions and sales generated through IndiaMART.
• Maintain professional communication and good customer relationships.

Daily Responsibilities

Morning

• Check all new IndiaMART enquiries.
• Contact new leads on priority.
• Share required products/catalogues.

During the Day

• Follow up with interested customers.
• Answer customer queries.
• Coordinate internally for rates, availability, samples and orders.
• Update CRM/IndiaMART records.

End of Day

• Check pending follow-ups.
• Ensure every important enquiry has a next action.
• Prepare/update daily lead and sales report.

Required Skills

• Good communication skills in English + Hindi;
• Good WhatsApp handling and basic computer knowledge.
• Comfortable with calling customers and regular follow-ups.
• Good understanding of sales and customer handling.
• Ability to identify genuine business enquiries.
• Basic knowledge of Excel / CRM software.
• Should be proactive and target-oriented.
• Experience with IndiaMART will be preferred.

Performance Will Be Measured On

• Number of enquiries handled.
• Response time to new enquiries.
• Number of leads contacted.
• Follow-up effectiveness.
• Genuine leads generated.
• Orders converted.
• Sales generated through IndiaMART.
• Proper maintenance of customer/lead records.
• 
  

Important

This is not only a back-office job. The candidate should be comfortable with calling, WhatsApp communication, sales follow-up and converting leads into business.

Preferred Candidate: Someone with experience in B2B sales, textile/fashion sales, IndiaMART, TradeIndia or similar lead-generation platforms.