Vendor Onboarding Executive

We are looking for an Vendor Onboarding & Management Executive to join our eCommerce business. The candidate will be responsible for onboarding new vendors, managing existing vendor relationships, and growing business within an assigned area.

The candidate will act as the primary point of contact for vendors in their area, ensuring smooth operations, resolving vendor concerns, increasing vendor participation, and building long-term business relationships.

Key Responsibilities:

1. New Vendor Onboarding

• Identify and approach potential online suppliers in various categories.
• Explain our business model, benefits, and return policies to vendors.
• Convince interested vendors to join our platform.
• Complete vendor registration, documentation, and onboarding formalities.
• Coordinate with the internal team to ensure vendors are properly set up on the platform.

2. Existing Vendor Management

• Maintain regular communication with all assigned vendors.
• Build strong relationships and ensure vendors remain active on our platform.
• Understand vendor concerns and coordinate with the relevant teams to resolve them.
• Help vendors understand platform features, order management, offers, and promotional opportunities.
• Monitor vendor activity and follow up with vendors who are inactive or receiving fewer orders.
• Maintain an updated database of active, inactive, and prospective vendors.
• Identify business opportunities and onboard new vendors to expand our online presence.
• Monitor competitor activity and local market opportunities.

3. Business Growth & Performance

• Increase the number of active vendors and improve vendor retention.
• Encourage vendors to participate in promotions and marketing campaigns.
• Identify opportunities to increase orders and revenue of vendors.
• Submit daily activity reports and weekly performance updates to the reporting manager.

Required Skills

• Good communication and relationship-building skills.
• Confidence in convincing supplierss.
• Basic knowledge of laptop, apps, and data entry.
• Ability to manage multiple vendors and follow up regularly.

Performance Indicators (KPIs)

• Number of new vendors onboarded per month.
• Number of onboarded vendors activated and receiving orders.
• Number of active vendors retained.
• Negotiate prices with vendors.
• Onboard only vendors who can ship single products.

Ideal Candidate

A person who enjoys talking to suppliers, building relationships, and onboard them. The candidate should take ownership of their assigned work and ensure that both new and existing vendors receive consistent support.

The ultimate goal is to grow our vendor network, keep vendors active, and build a strong business presence in the assigned area.