Customer Care Executive

We are looking for energetic, persuasive, and customer-focused individuals to join our team as Customer Care & Sales Executives. In this role, you will handle inbound and outbound customer interactions—resolving queries while actively pitching products/services, cross-selling, and driving conversions to meet sales targets.

Key Responsibilities:

• Handle inbound customer queries and make outbound calls to existing or prospective customers with a consultative sales approach.
• Identify customer needs during support interactions and effectively pitch relevant products, upgrades, or cross-sell/upsell offers.
• Explain product features, pricing, and promotional benefits clearly to convert leads and close sales on calls.
• Overcome customer objections professionally and follow up with interested prospects to ensure closure.
• Maintain accurate records of customer interactions, lead statuses, sales conversions, and follow-ups in the CRM system.
• Meet and exceed daily/monthly key performance indicators (KPIs) across both customer satisfaction (CSAT) and sales targets.

Candidate Requirements:

• Minimum qualification of 12th Pass (HSC) or Graduation in any stream.
• Good verbal communication, persuasion, and negotiation skills in English and Hindi (regional language proficiency is an added advantage).
• Basic computer knowledge and familiarity with MS Office / CRM tools.
• Ability to handle objections calmly and work effectively in a fast-paced, target-driven environment.
• Willingness to work in rotational shifts and 6-day working environments (if applicable).

Perks and Benefits:

• Competitive fixed salary plus attractive, uncapped performance and sales incentives.
• Comprehensive paid product and sales training.
• PF, ESIC, and other statutory benefits.
• Fast-track internal growth and career progression opportunities.