Front Office Executive

Hotel Alka Residency, a budget hotel in Thane, is looking for a Front Office Receptionist to join our team. The role will be responsible for managing the front desk and ensuring a smooth and welcoming experience for all guests.

Key responsibilities:

• Handle guest check-ins and check-outs efficiently and professionally.
• Manage room reservations, bookings, cancellations and guest enquiries.
• Handle billing, payments and basic front-office documentation.
• Respond to guest requests and resolve queries or complaints promptly.
• Coordinate with housekeeping and other departments to ensure smooth hotel operations.
• Maintain accurate guest records and ensure proper front-office procedures are followed.
• Assist with phone calls, walk-in enquiries and other day-to-day reception activities.
• Ensure the reception area is clean, organised and presentable at all times.

The ideal candidate should have a pleasant personality, good communication skills, a customer-friendly attitude and the ability to work in a fast-paced hotel environment. Previous experience in a hotel front office/reception role will be an advantage.