Hotel / General Manager

Location: Greater Mumbai, Maharashtra

Hotel: 30-Room Budget / 2-Star Hotel

Department: Hotel Operations

Experience: 8–12+ years in hotel operations, preferably with experience as a Hotel Manager / General Manager / Operations Manager

About the RoleWe are looking for an experienced and hands-on General Manager to oversee the complete operations of our 30-room hotel in Greater Mumbai.

The ideal candidate will be responsible for ensuring smooth day-to-day hotel operations, driving room and banquet revenues, managing the banquet business, overseeing the restaurant operations, and leading a team of department managers.

This is a hands-on leadership role suited for someone who enjoys being closely involved in the day-to-day functioning of a hotel and can balance operations, guest experience, sales and profitability.

• Key Responsibilities1. Hotel OperationsTake complete ownership of the day-to-day operations of the 30-room hotel.
• Ensure high standards of guest service, cleanliness, maintenance and overall guest experience.
• Oversee Front Office, Housekeeping, Maintenance, Security and other operational functions.
• Ensure efficient room inventory management, check-ins/check-outs and guest handling.
• Monitor guest feedback and reviews and take corrective action wherever required.
• Establish and maintain SOPs to ensure consistent operational standards.
• Handle escalated guest complaints and operational issues.

• 2. Sales & RevenueDrive room sales and overall hotel revenue through direct and channel sales.
• Develop and execute strategies to improve occupancy, ADR and RevPAR.
• Build relationships with corporates, travel agents, online travel agencies, local businesses.
• Identify new business opportunities and partnerships in the Thane region market.
• Monitor competition, pricing and market trends.
• Work closely with the sales team to achieve monthly and annual revenue targets.
• Review daily/weekly/monthly revenue performance and take corrective action.

• 3. Banquet Sales & OperationsTake ownership of banquet sales as well as banquet operations.
• Drive business from weddings, corporate events, conferences, parties, social functions and other events.
• Develop relationships with corporates and local businesses.
• Ensure effective enquiry management, follow-ups, negotiations and conversions.
• Oversee event planning and execution from enquiry through completion.
• Ensure smooth coordination between banquet, kitchen, service and housekeeping teams.
• Monitor banquet profitability, costing and operational efficiency.

Candidate ProfileThe ideal candidate should have:

• 8–12+ years of experience in hotel operations, preferably in a budget, 2–3 star or independent hotel.
• Prior experience as a General Manager, Hotel Manager, Assistant general manager, Operations Manager or equivalent senior role.
• Strong understanding of room operations and hotel administration.
• Demonstrated experience in sales and revenue generation.
• Strong experience in banquet sales and banquet operations.
• Working knowledge of F&B and restaurant operations.
• Strong people-management and leadership skills.
• Good commercial understanding with the ability to manage revenues, costs and profitability.
• Excellent communication and guest-handling skills.
• Ability to work in a hands-on environment and lead from the front.
• Strong local market understanding and business development capabilities will be an advantage.
• Experience with hotel PMS, OTA platforms and basic revenue management tools preferred.
• QualificationsDegree/Diploma in Hotel Management / Hospitality Management preferred.
• Candidates with strong relevant hotel experience may also be considered irrespective of formal qualification.

What We Are Looking ForWe are looking for someone who is commercially driven, operationally strong and hands-on.

The person should not only manage the hotel but should actively contribute to increasing occupancy, room revenue and banquet business, while ensuring that the hotel runs efficiently and guests receive a consistently good experience.

Location RequirementCandidates residing anywhere in Greater Mumbai are eligible.