Housekeeping Supervisor

1. Key Responsibilities

• Room & Area InspectionInspect guest rooms after cleaning to ensure they meet hotel cleanliness standards.
• Check bathrooms, beds, linen, towels, amenities, flooring, furniture, and overall room presentation.
• Inspect corridors, staircase, lobby, public areas, and other assigned areas.
• Ensure rooms are properly prepared before releasing them to the Front Office.
• Report maintenance issues such as AC problems, plumbing issues, electrical faults, leakage, etc.

2.Staff Supervision:

• Supervise housekeeping staff and allocate daily duties and room assignments.
• Brief staff at the beginning of each shift regarding occupancy, special requests, VIP guests, and priorities.
• Monitor staff attendance, grooming, discipline, and work performance.
• Train housekeeping staff on cleaning procedures, hygiene, guest handling, and safety.
• Ensure proper handover between shifts.

3. Housekeeping Operations

• Monitor daily room cleaning and ensure rooms are cleaned within the required time.
• Coordinate with Front Office regarding room status, check-ins, check-outs, early arrivals, and special requests.
• Ensure proper handling and storage of linen, towels, cleaning materials, and guest supplies.
• Maintain housekeeping equipment and ensure it is used correctly.
• Follow proper procedures for lost and found items.

4. Cleanliness & Hygiene

• Maintain high standards of cleanliness and hygiene throughout the hotel.
• Ensure bathrooms and guest rooms are properly sanitized.
• Monitor pest-control and cleanliness-related issues and report them to management.
• Ensure garbage and waste are disposed of properly.
• Follow hotel safety and hygiene procedures.
• 5. Inventory & SuppliesMonitor stock of linen, towels, toiletries, cleaning chemicals, and other housekeeping supplies.
• Maintain proper records of housekeeping inventory.
• Inform the Executive Housekeeper/Hotel Manager about shortages or damaged items.
• Control unnecessary wastage of housekeeping materials.

5. Guest Service

• Respond professionally to guest requests and housekeeping-related complaints.
• Ensure guest requests for extra towels, toiletries, cleaning, etc. are attended to promptly.
• Coordinate with other departments to resolve guest complaints.
• Maintain a polite, professional, and helpful attitude toward guests.
• 7. Records & ReportingMaintain daily housekeeping reports and room status records.
• Report damaged, missing, or defective items to management.
• Maintain lost-and-found records.
• Prepare shift handover reports.
• Report staff performance, operational issues, and important incidents to the Executive Housekeeper/Hotel Manager.

6.Required Skills & Qualifications

• Minimum 1–3 years of experience in hotel housekeeping, preferably in a budget/2-star or 3-star hotel.
• Previous supervisory experience will be an advantage.
• Good knowledge of room cleaning and housekeeping procedures.
• Good communication and interpersonal skills.
• Ability to supervise and motivate housekeeping staff.
• Basic knowledge of hotel room standards and hygiene practices.
• Ability to handle guest complaints professionally.
• Basic computer knowledge is preferred.
• Ability to work in shifts, including weekends and holidays.
• Personal AttributesResponsible and disciplined.
• Honest and trustworthy.
• Good attention to detail.