Client Relationship Executive

CLIENT RELATIONSHIP EXECUTIVE

Job Description

AXN Infotech Pvt. Ltd. is looking for enthusiastic and customer-focused Client Relationship Executives to manage existing client relationships and handle service renewal activities.

The role involves connecting with existing customers, informing them about upcoming renewals, conducting regular follow-ups, maintaining customer records, and ensuring a positive customer experience.

Key Responsibilities

• Make regular calls to existing clients regarding service renewals.
• Inform customers about upcoming renewal dates and renewal details.
• Follow up with clients to ensure timely completion of renewals.
• Maintain good relationships with existing customers through professional communication.
• Understand customer requirements and assist with basic queries.
• Coordinate with the concerned team to resolve customer issues.
• Maintain customer details and renewal status in the CRM.
• Prepare daily call reports and regular renewal status updates.
• Achieve assigned renewal targets and support customer retention.

Required Skills

• Good verbal communication skills.
• Friendly and professional telephone Professional Behaviour.
• Good customer-handling and relationship-building skills.
• Strong follow-up and convincing abilities.
• Basic computer knowledge.
• Knowledge of MS Excel, Google Sheets, and CRM tools is an advantage.
• Ability to maintain records and prepare reports.
• Positive attitude and willingness to learn.

Eligibility

• Any Bachelor's Degree is Mandatory.
• Freshers and experienced candidates can apply.
• Experience in tele calling, customer support, client relationship management, or renewal management is an added advantage.

What We Expect

• Responsible approach towards client follow-ups.
• Ability to maintain long-term customer relationships.
• Accuracy in record maintenance and reporting.
• Commitment towards customer satisfaction and timely renewals.

Join AXN Infotech and become part of a team that values customer relationships and business growth!