Senior Tele Caller

Job Description :

• Handle inbound and outbound customer calls in Tamil.
• Explain loan/financial products and services clearly to customers.
• Understand customer requirements and provide suitable information.
• Generate leads and conduct regular follow-ups with prospective customers.
• Assist customers with basic queries and guide them through the next steps.
• Maintain accurate customer and call details in the CRM/system.
• Achieve daily and monthly call, lead, and login targets.
• Handle customer objections professionally and build a positive relationship.
• Coordinate with the Sales/Backend team for further processing.
• Follow company communication standards, processes, and compliance guidelines.
• Candidate Requirements:
• Qualification: Diploma / Any Degree.
• Experience: 0–3 Years in Telecalling / Voice Process / Customer Support / Sales preferred.
• Freshers: Can apply.
• Language: Fluent Tamil speaking is mandatory.
• Basic English communication will be an added advantage.
• Good verbal communication and listening skills.
• Confident and comfortable speaking with customers over the phone.
• Basic computer knowledge and ability to use CRM/mobile applications.
• Good convincing and negotiation skills.
• Positive attitude and willingness to work in a target-oriented environment.
• Ability to handle customer objections and follow-ups.
• Immediate joiners preferred.
• Preferred SkillsCustomer handling
• Telecalling
• Lead generation
• Follow-up
• Sales & convincing skills
• Basic computer knowledge
• CRM / Call Management
• Target achievement
• Team coordination