Reservation Manager

THE EVEREST HILL, KUMBHALGARH

Job Description – Reservation Manager

Department: Reservations / Front Office

Position: Reservation Manager

Location: The Everest Hill, Kumbhalgarh

Accomodation & food will be provided by hotel

Job Summary

We are looking for a professional, confident and guest-focused Reservation Manager who will be responsible for handling hotel reservation calls, converting enquiries into confirmed bookings, managing reservations in the hotel software/IDS, and ensuring excellent guest communication throughout the booking process.

Key Responsibilities

1. Reservation & Call Handling

Handle all incoming calls related to room bookings, rates, availability, packages and hotel information.

Respond to guest enquiries professionally, politely and confidently.

Understand guest requirements and recommend suitable room categories, packages and meal plans.

Follow up with guests on pending enquiries and quotations.

2. Sales & Conversion

Possess strong sales and convincing skills to convert enquiry calls into confirmed bookings.

Identify the guest's requirements and appropriately present the hotel's facilities, room categories, packages and offers.

Handle rate negotiations professionally while protecting the hotel's revenue.

Follow up with prospective guests through calls/WhatsApp/email wherever required.

Maintain a strong focus on enquiry-to-booking conversion.

3. IDS / Reservation Software

Handle the hotel's IDS / reservation software efficiently.

Create, modify and cancel reservations accurately.

Check room availability and maintain proper inventory.

Put rooms/bookings on HOLD as per hotel procedure.

Update booking status, guest details, payment information, special requests and remarks.

Ensure all reservation records are accurate and updated in the system.

4. Guest Communication

Communicate with guests in a polite, courteous and professional manner.

Handle guest questions, concerns and special requests related to reservations.

Provide correct information regarding room types, inclusions, check-in/check-out, cancellation policies, payment terms and hotel facilities.

Ensure every guest receives a positive experience from the first enquiry itself.

5. Coordination

Coordinate with Front Office, Sales, Housekeeping, Accounts and F&B for smooth execution of reservations.

Communicate VIP bookings, special occasions, group bookings and special guest requirements to the concerned departments.

Coordinate with the Sales team regarding leads, follow-ups and booking conversions.

6. Reports & Records

Maintain daily reservation and enquiry records.

Track pending enquiries, confirmed bookings, cancellations and no-shows.

Prepare daily/weekly reservation reports as required by management.

Monitor conversion of calls/enquiries into confirmed bookings.

Required Skills & Qualifications

Previous experience in Hotel Reservations / Front Office / Hotel Sales preferred.

Good knowledge of IDS or hotel reservation/PMS software.

Excellent verbal communication and interpersonal skills.

Strong sales and conversion ability.

Pleasant, confident and professional personality.

Good knowledge of English and Hindi; additional languages will be an advantage.

Ability to handle multiple calls and reservations simultaneously.

Good knowledge of hotel room categories, packages, rates and reservation procedures.

Ability to work under pressure and meet booking targets.

Key Performance Areas (KPIs)

Enquiry-to-booking conversion

Number/value of confirmed reservations

Follow-up efficiency

Accuracy of IDS/reservation entries

Room inventory management

Guest satisfaction and communication quality

Revenue generated through reservation calls

Candidate Profile

The ideal candidate should be confident, polite, sales-oriented and commercially aware, with the ability to turn a simple enquiry into a confirmed hotel booking while maintaining a premium guest experience.