Shift Supervisor

·        Drive the sales budgets for the concept

·        Drive sell thru at category level (pre EOSS and EOSS within the season)  

·        Analyze product performance, identify performing and non-performing products and share feedback

·        Review and ensure adherence to the retail SOPs, retail standards, floor hygiene standards and processes for the concept (including omni channel SOPs and processes)

·        Review and ensure implementation of the marketing promotions as per defined guidelines

·        Share feedback on the marketing promotions for necessary actions

·        Maintain optimum stock for the concept in collaboration with relevant stakeholders  

·        Implement the recommended actions with reference to fast moving and slow moving ranges  

·        Monitor adherence to the standards of customer service

·        Provide support in resolving all customer issues and complaints as per defined timelines

·        Provide support and guide the team to deliver on the job

Sales and Profitability

·        Drive the sales budgets for the concept  

·        Review concept sales achievement versus the budgets and take required actions

·        Provide feedback on product performance of the previous season to the Concept Manager

·        Drive sell thru at category level (pre EOSS and EOSS within the season)  

·        Analyze product performance, identify performing and non-performing products and share feedback

·        Understand the targets and incentive plans given by brands to their staff and monitor against the actual performance

Concept Operations Management

·        Review and ensure adherence to the retail SOPs, retail standards, floor hygiene standards and processes for the concept (including omni channel SOPs and processes)

·        Monitor and ensure implementation of layout guidelines, KMP (key merchandising principles) guidelines and planogram for the concept

·        Upload planogram pictures in Wooqer as per agreed timelines

·        Share planogram feedback with the Concept Manager and implement approved corrective actions

·        Review brand performance as per defined norms and share feedback

·        Fill in the Wooqer checklist and follow up for implementation and closure of actions assigned in Basecamp (in collaboration with the Concept Manager)

·        Implement the VM guidelines with reference to usage of right fixtures, relevant stickers, hangers etc.

·        Visit competition and share information on products and activities of competition 

Marketing Promotions

·        Review and ensure implementation of the marketing promotions as per defined guidelines

·        Share feedback on the marketing promotions with the Concept Manager for necessary actions

Stock Management

·        Provide support to the Concept Manager in maintaining optimum stock for the concept  

·        Monitor and implement the display standards guidelines for broken ranges 

·        Review and ensure damaged stock is not displayed and cleared as per the SOPs

·        Track and ensure expired or near to expiry stock is cleared as per defined guidelines (where relevant)

·        Share feedback with the Concept Manager on accuracy of stock received with reference to the planogram

·        Implement the recommended actions with reference to FMS, SMS and broken ranges as per defined norms (consolidation, replenishment, reordering, promotions, bundle offers etc.)

·        Return the SOR stocks as per defined timelines

·        Review and ensure that perpetual inventory and global count processes are undertaken

·        Report stock loss due to theft and negligence (internal or external)

·        Track and ensure all stock carry the right barcode, price tags and security tags

·        Monitor and ensure DSD stock is processed as per defined timelines

Customer Service

·        Review and ensure adherence to the standards of customer service (Greet, Engage and Convert)

·        Understand the concerns highlighted in the mystery audit report findings and take corrective actions to address the concern areas to enhance levels of customer service for the concept in collaboration with the Concept Manager  

·        Provide support in resolving all customer issues and complaints as per defined timelines

People Management

·        Provide support and guide the team to deliver on the job

·        Assign tasks, review progress and give feedback

·        Make the ROTA and ensure availability of staff as per the ROTA 

·        Train the staff on products, merchandising, stock mix and option plan

·        Monitor and report the brand staff availability to the Concept Manager on a daily basis